Error message Microsoft visual c++ runtime library

Question

I have new computer with windows 8.1, 64 bit.  My computer recognizes the hp photosmart C6200 (I have c6280) but will not let me download the software for it.  I downloaded the print & scan doctor.  I get all the way to the point where it says it's extracting then that box disappears and a few minutes later the box opens with microsoft visual c++ run time library, program:c:\users\theresa\appdata\local\temp\7zs3cd​e\setup.exe, This application has requested run time to terminate in unusual way.
Please help - I know the printer is an older model but still works great and others who come to my home are able to use it on their new computers so I would like to to.
Thank you

Answer 1

Hello. I understand you are experiencing a Microsoft Visual C++ runtime error when installing your printer. I will do my best to assist you with the issue. The first step I implore you to perform is to backup your computer. If a mistake is made when performing some of these troubleshooting steps, Windows might have to be reinstalled automatically. Additionally, a reinstall of Windows will likely be required if the troubleshooting steps, below, do not resolve the issue. Here is some information on backing up your computer on Windows 8: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c03270359
Before any other troubleshooting is done, please reference this HP document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c01609772
On this page, please click the "SP40669 File Download" under the "See also" section. Once you do this, a patch will download. When finished downloading, double-click it to install it on the computer. Afterward, a level 3 uninstall of the printer software is required. This will remove any spare HP software from the unsuccessful installation attempts. Here are some instructions on performing a level 3 uninstall:
a) On your keyboard, press the Windows key and the letter "R" key to open the Run windows. In the search bar type %temp% and hit enter.
b) Locate the correct folder starting with "7z" (the correct folder contains "Util" and "CCC" folders).
c) Open folder "Util".
d) Open folder "CCC".
e) Please run the L3uninstall.bat.
f) When the uninstall has completed, restart the computer.
The next step is to perform a full virus scan of the computer. Viruses and malware have been known to create situations where a runtime error will occur. Please use your Anti-Virus software to perform a full scan of the computer.
Next, I would like you to perform a Disk cleanup in "System Tools". I have provided information on how to do this: http://windows.microsoft.com/en-ca/windows/delete-​files-using-disk-cleanup#delete-files-using-disk-c​...
Finally, before reinstalling the software, you should download and install the latest version of Adobe flash player: http://get.adobe.com/flashplayer/
Now, I would like you to utilize the Printer Install Wizard to install the printer software. I have included an HP document on how to use it and where to download it: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c02691615
(Please note that unless specified otherwise, use the Printer Install Wizard to install the printer software when my instructions suggest installing the printer software.)
If this issue is not resolved by the patch, I would like you to perform a System Restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge the runtime error. Here is a document on how to perform a System Restore: http://windows.microsoft.com/en-CA/windows7/produc​ts/features/system-restore
Once the System Restore is completed, try installing the printer software again. If the installation fails with the same error, please perform another level 3 uninstall, and proceed with further troubleshooting.
The next step is to download and install the Microsoft Visual C++ 2010, 2008 and 2005 Redistributable Packages. You will find the download links to these packages below:
2005 - http://www.microsoft.com/en-ca/download/details.as​px?id=26347
2008 - http://www.microsoft.com/en-ca/download/details.as​px?id=5582
2010 - http://www.microsoft.com/en-us/download/details.as​px?id=14632
I worked on behalf of HP.