Error message not connected to the internet

I keep getting an error message which tells me my I pad is not connected to the internet, but only when I am trying to download Pages and Keynotes and now when I am trying to restore my settings. Safari on the actual I pad works, my internet on the computer works.
I have been in touch with the helpline and as a result installed updates on Windows 7 and Itunes but its still not working. Help!

Hi,
but only when I am trying to download Pages and Keynotes
You can download Pages and Keynote from here.
http://itunes.apple.com/us/app/id361285480?mt=8
http://www.apple.com/ipad/features/pages.html
If you click on: *Vist the app store* on those links, it will open iTunes.
You can verify the installation in the iTunes window under the Apps tab. Then click the Sync button bottom right side of the iTunes window.
Carolyn

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