Error message on C7280 all in one 0xc18a0201

Hi
Printer was working okay but after changing 2 ink cartridges, genuine HP products, I get the above message and can no longer print, copy or fax. Additional message is that the ink carriage has stalled. Following instructions to power down and back up again does not resolve the problem. Can anyone help please?
Nigel

Peter Thank you for the information. Unfortunately the suggested solutions failed. The identified problem is that the optics are faulty which I find strange for a machine less than two years old and rarely used as a printer. Indications are that it would be more expensive to repair than to replace. Anyone who can provide a supplier of spare parts for less than £150 I would be most welcome to hear from. Alternatively there is a C7280 going for scrap unless someone wants ift for spare parts. Nigel

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Error message on 7310 All-in-One

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Hey Chuck,
I guess you're using either an HP95 or HP97 cartridge right?
One of the most common causes of this would dirty contacts between your printer and cartridge. I'd take the cartridge out and clean the electrical contacts to see if that helps to begin with.
Regards,
Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.

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I recently changed the black ink cartridge in my 7410 all in one printer. After changing cartridge it gave me an error message of " Remove and check cartridge on right". I have tried removing and reinstalling , cleaning connection points with clean damp cloth (water) and still cannot get error message to go away.
Any ideas would be greatly appreciated. Thank You.

NoProblemAtoll wrote:
I know this is an older thread but being it is a top Google result associated with the "Remove and check cartridge on right" error it justifies adding a helpful suggestion for other. Our findings have been HP Printers are very biased against refilled \ recycled cartridges. I own a total of (5)x HP 7310 and HP 7410 printers in my IT Consulting office. These are feature rich MFP’s with an abundant supply of ink available at generously economical prices. On the face of it, it sounds like a good reason to keep a bevy of last gen printers around. EXCEPT the printers work great with the $30-$50 brand new HP brand 96 cartridges from Office Depot or Staples. Unfortunately if you try and buy some recycled cartridges off ebay the Printers detect the recycled\refilled cartridges as a previously depleted HP cartridge that may not be genuine and the units suddenly turn on you. Miraculously the "Remove and check cartridge on right" only manifests itself with non-HP brand cartridges or cartridges that have been refilled. (We have even tried to re-fill out own refreshly depleted cartridges with like results.) Think of it as an HP service reminder conveying you forgot to pay HP their $30-$50 profit on your ink this go round. Remember you need HP Branded ink cartridges (HP = Homogeneously Proprietary). It’s like an intention flaw written into the firmware. Best guess (purely on conjecture) is there is a check in the firmware/drivers for if the cartridges has been previously installed, previously depleted, max install count, and expiration date validation. If it encounters a condition it doesn’t like you get this nondescript error.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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This question was solved.
View Solution.

Hi @MattNC79,
Welcome back to the HP Support Forums! I understand you are trying to reinstall the software and drivers for your HP Officejet 6500 to your Computer running the Windows 8.1 Operating system. When you attempt to install you get an error message with an error code. I would like you to click on the link below to get started:
HP Printers - Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) ...
Please let me know the outcome, I will watch for your reply.
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HevnLgh
I work on behalf of HP
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Error Message on 7520 All In One Set up on MAC

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Hi @angcavallaro
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Sunshyn2005 - I work on behalf of HP

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Hey Chuck,
I guess you're using either an HP95 or HP97 cartridge right?
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Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.

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Hello @GeoffH777 ,
Perfect! You are very welcome, I am very happy to hear the reset helped!
If you have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
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HP Photosmart C7280 All-in-One , Mac 0SX 10.6.8 Error message:' pump motor stalled

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I am a former employee of HP...
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Since I installed Mountain Lion operating system, I cannot print. I have a HP Photosmart C7280 All-in-one printer. I get a message when I try to update the software "Server not available The software update service is currently not available."

After installing Mountain Lion, my printer doesn't work. I know it is connected as it shows up, The message is:
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Here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

I have a hp photosmart c7280 all in one and i get a message that says "pump motor stalled.

I have an HP photosmart C7280 All in One and I get a message that says pump motor stalled. I have done everything from resetting and turning it off. I have checked to make sure that there is not any paper jam. It makes a clicking sound after it has been reset and then the message "pump motor stalled" pops up. Any suggestions or should I just toss and buy new??? It is only three years old but it is out of warranty.

You might try the suggestions in this post. There is also a post here that reports success.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP C7280 All in One Error B042EBCC

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I recently had the same problem with an HP Photosmart C7280, the same model as yours. I eventually managed to get through to HP Technical Support, and they advised that the unit would have to be replaced.
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View Solution.

Hey Spider! First off welcome to the forum.
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Hi,
Please follow the steps in the following document.
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Thanks,
Although I am an HP employee, I am speaking for myself and not for HP.
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Hi,
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I have tried doing this a number of ways - manual download, downloading the HP software that determines what software is required, then downloads it for you....
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This question was solved.
View Solution.

Hello Cam77,
Welcome to the HP Support Forums. I see that you are encountering difficulties installing your Photosmart C7280 printer after upgrading your computer to Windows 8.1.
I have included the Windows 8: The Progress Bar on the Software Installation Stops or Stalls document. It will walk you through the steps to get the printer installed.
Please let me know if you encounter any difficulties while doing the above. If you do, please let me know at what step things went awry and what any error messages said. Please also include how you have the printer connected (USB cable, ethernet, or wireless). Thank you.
Regards,
Happytohelp01
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Error message on C7280 all in one 0xc18a0201

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