Error Message on Flash Update

While trying to install an update for Adobe Flash I recieved this error. I can't seem to find anyone to help with this. There aren't any email addresses etc that are available.
the following is the exact error message I recieved. I haven't had problems prior to this for installing updates.
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
So, I need assistance to update.
Debora Moes
Cold Lake Alberta
[email address removed]

What is your operating system? Try the offline installer
Windows: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header
Mac OS: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg
P.S. this is a public forum; please do not post your email address or other private data!

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