Error Message on my L7590 related to missing or bad ink cartridges

I opened the ink cartridge door to get the numbers off the back of the cartridges (need a new yellow).  You can't see the numbers so I didn't touch any thing and closed the door.  Now I am getting a message that my cyan and black cartridges "appear to be missing or damaged."  The both had near new ink levels and weren't touched.  I can't clear the message.  I did pull those two and put them back in...same message.  I've also turned it off and back on4 times.  Help!
Thanks

Try this:
1. Remove all ink cartridges and printheads.
2. Close all access doors then turn off the printer.
3. Unplug the power cord from the back of the printer and from the wall outlet.
4. Using a cutip, clean the printheads electrical contacts (avoid the cleaning the nozzles). Do the same thing with the contacts on the  cartridges.
5. Reconnect the power cord from both ends and turn on the printer.
6. Re-insert the printheads and then the ink cartridges.
Let me know if that works.
Please click on KUDOS if you find my solution helpful.

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