Error message:- One or more cartridges appear to be damaged.

This error message comes up when I turn on the my HP PHOTOSMART 6520 printer:-
One or more of the cartridges appears to be missing or damaged. Install or replace the affected cartridges.
When I lift the door up, the printer cartridges do not move from the right hand side and so I can't get to them to change them/remove. What would you suggest? Thanks for any help.

Hello Sassari,
Welcome to the HP Forums.
I see that you are having an issue with the carriage not moving so you can change the ink cartridges as well as a Ink cartridge error.
I do have a few troubleshooting steps we can try in the attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to remove the power cable from the rear of the printer and while it is disconnected, please attempt to move the carriage over by hand to the middle of the printer. Remove the ink cartridges but do not replace. Remove them and then close the printer back up and reconnect the power cable. The error message should change to "No ink cartridges installed". At this point, open the access panel and install new ink.
If you are still getting the original error message, please click on the following link for the 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

"One or more cartridges appear to be damaged"

I purchased my office jet 8620 last Oct 29 from the Office Depot in Niles, IL (#3242). It worked very well until the original ink cartridges (set up) needed to be replaced. I removed the old ones, installed the new ones using HP cartridges and after a couple minutes the screen on the machine displayed this message:
""One or more cartridges appear to be damaged. Remove them and replace with new cartridges."
I assumed that the brand new cartridges were defective so I returned them and bought new ones but I am getting the same message, and the printer won't print anything.
I went through this checklist (http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m... and spoke with HP customer service by phone. The tech never offered to replace the pinhead assembly - instead, she suggested that I contact the Office Depot store in Niles and return the entire thing.
Now the store manager tells me he won't replace the unit because it is past the 6 month purchase date, but did offer to "take a look" at the cartridge carriage and heads to make sure they're okay.
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Re: one or more cartridges appear to be damaged

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The document here may help resolve ink cartridge errors on your Officejet Pro 8600 printer The area to clean would be the gold contacts.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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bnba,
Welcome to the HP Forum.
Commentary
This is a difficult question to ask of our Experts in that most of us would never suggest that you use refilled cartridges in your HP printer in the first place.
Long term, you might damage the printer using refilled ink cartridges. This is true for any brand printer in my opinion.
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Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
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Hi all
I have 2 database servers"Primary database and physical standby" in test environment( before going to Production)
Before Dataguard broker configuration , DG setup was running fine , redo was being applied and archived on phy standby.
but while enabling configuration i got "Warning: ORA-16607: one or more databases have failed" listener.ora & tnsnames.ora are updated with global_name_DGMGRL
Please help me how can i resolve this issue .Thanks in advance.
[oracle@PRIM ~]$ dgmgrl
DGMGRL for Linux: Version 10.2.0.1.0 - Production
Copyright (c) 2000, 2005, Oracle. All rights reserved.
Welcome to DGMGRL, type "help" for information.
DGMGRL> connect sys
Password:
Connected.
DGMGRL> show configuration
Configuration
Name: test
Enabled: YES
Protection Mode: MaxPerformance
Fast-Start Failover: DISABLED
Databases:
prim - Primary database
stan - Physical standby database
Current status for "test":
Warning: ORA-16607: one or more databases have failed
DGMGRL> show database
show database
^
Syntax error before or at "end-of-line"
DGMGRL> remove configuration
Warning: ORA-16620: one or more databases could not be contacted for a delete operation
Removed configuration
DGMGRL> exit
[oracle@PRIM ~]$ connect sys/sys@prim as sysdba
bash: connect: command not found
[oracle@PRIM ~]$ lsnrctl stop
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 08-OCT-2006 19:52:30
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1)))
The command completed successfully
[oracle@PRIM ~]$ lsnrctl start
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 08-OCT-2006 19:52:48
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Starting /u01/app/oracle/product/10.2.0/db_1/bin/tnslsnr: please wait...
TNSLSNR for Linux: Version 10.2.0.1.0 - Production
System parameter file is /u01/app/oracle/product/10.2.0/db_1/network/admin/listener.ora
Log messages written to /u01/app/oracle/product/10.2.0/db_1/network/log/listener.log
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=PRIM)(PORT=1521)))
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 10.2.0.1.0 - Production
Start Date 08-OCT-2006 19:52:48
Uptime 0 days 0 hr. 0 min. 0 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File /u01/app/oracle/product/10.2.0/db_1/network/admin/listener.ora
Listener Log File /u01/app/oracle/product/10.2.0/db_1/network/log/listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=PRIM)(PORT=1521)))
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "PRIM_DGMGRLL" has 1 instance(s).
Instance "PRIM", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
[oracle@PRIM ~]$ lsnrctl stop
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 08-OCT-2006 19:54:46
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1)))
The command completed successfully
[oracle@PRIM ~]$ lsnrctl start
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 08-OCT-2006 19:54:59
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Starting /u01/app/oracle/product/10.2.0/db_1/bin/tnslsnr: please wait...
TNSLSNR for Linux: Version 10.2.0.1.0 - Production
System parameter file is /u01/app/oracle/product/10.2.0/db_1/network/admin/listener.ora
Log messages written to /u01/app/oracle/product/10.2.0/db_1/network/log/listener.log
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=PRIM)(PORT=1521)))
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1)))
[oracle@PRIM ~]$ dgmgrl
DGMGRL for Linux: Version 10.2.0.1.0 - Production
Copyright (c) 2000, 2005, Oracle. All rights reserved.
Welcome to DGMGRL, type "help" for information.
DGMGRL> connect /
Connected.
DGMGRL> create configuration test as
primary database is PRIM
connect identifier is PRIM
;Configuration "test" created with primary database "prim"
DGMGRL> add database STAN as
connect identifier is STAN
maintained as physical;Database "stan" added
DGMGRL> show configuration
Configuration
Name: test
Enabled: NO
Protection Mode: MaxPerformance
Fast-Start Failover: DISABLED
Databases:
prim - Primary database
stan - Physical standby database
Current status for "test":
DISABLED
DGMGRL> enable configuration
Enabled.
DGMGRL> show configuration
Configuration
Name: test
Enabled: YES
Protection Mode: MaxPerformance
Fast-Start Failover: DISABLED
Databases:
prim - Primary database
stan - Physical standby database
Current status for "test":
Warning: ORA-16607: one or more databases have failed
DGMGRL> show database verbose prim
Database
Name: prim
Role: PRIMARY
Enabled: YES
Intended State: ONLINE
Instance(s):
PRIM
Properties:
InitialConnectIdentifier = 'prim'
LogXptMode = 'ASYNC'
Dependency = ''
DelayMins = '0'
Binding = 'OPTIONAL'
MaxFailure = '0'
MaxConnections = '1'
ReopenSecs = '300'
NetTimeout = '180'
LogShipping = 'ON'
PreferredApplyInstance = ''
ApplyInstanceTimeout = '0'
ApplyParallel = 'AUTO'
StandbyFileManagement = 'AUTO'
ArchiveLagTarget = '0'
LogArchiveMaxProcesses = '30'
LogArchiveMinSucceedDest = '1'
DbFileNameConvert = '/u01/app/oracle/oradata/STAN, /u01/app/oracle/oradata/PRIM'
LogFileNameConvert = '/u01/app/oracle/oradata/STAN, /u01/app/oracle/oradata/PRIM'
FastStartFailoverTarget = ''
StatusReport = '(monitor)'
InconsistentProperties = '(monitor)'
InconsistentLogXptProps = '(monitor)'
SendQEntries = '(monitor)'
LogXptStatus = '(monitor)'
RecvQEntries = '(monitor)'
HostName = 'PRIM'
SidName = 'PRIM'
LocalListenerAddress = '(ADDRESS=(PROTOCOL=tcp)(HOST=PRIM)(PORT=1521))'
StandbyArchiveLocation = '/u01/app/oracle/flash_recovery_area/PRIM/archivelog/'
AlternateLocation = ''
LogArchiveTrace = '0'
LogArchiveFormat = '%t_%s_%r.arc'
LatestLog = '(monitor)'
TopWaitEvents = '(monitor)'
Current status for "prim":
Error: ORA-16778: redo transport error for one or more databases
DGMGRL> show database verbose stan
Database
Name: stan
Role: PHYSICAL STANDBY
Enabled: YES
Intended State: ONLINE
Instance(s):
STAN
Properties:
InitialConnectIdentifier = 'stan'
LogXptMode = 'ASYNC'
Dependency = ''
DelayMins = '0'
Binding = 'OPTIONAL'
MaxFailure = '0'
MaxConnections = '1'
ReopenSecs = '300'
NetTimeout = '180'
LogShipping = 'ON'
PreferredApplyInstance = ''
ApplyInstanceTimeout = '0'
ApplyParallel = 'AUTO'
StandbyFileManagement = 'AUTO'
ArchiveLagTarget = '0'
LogArchiveMaxProcesses = '30'
LogArchiveMinSucceedDest = '1'
DbFileNameConvert = '/u01/app/oracle/oradata/PRIM, /u01/app/oracle/oradata/STAN'
LogFileNameConvert = '/u01/app/oracle/oradata/PRIM, /u01/app/oracle/oradata/STAN'
FastStartFailoverTarget = ''
StatusReport = '(monitor)'
InconsistentProperties = '(monitor)'
InconsistentLogXptProps = '(monitor)'
SendQEntries = '(monitor)'
LogXptStatus = '(monitor)'
RecvQEntries = '(monitor)'
HostName = 'STAND'
SidName = 'STAN'
LocalListenerAddress = '(ADDRESS=(PROTOCOL=tcp)(HOST=STAND)(PORT=1521))'
StandbyArchiveLocation = '/u01/app/oracle/flash_recovery_area/STAN/archivelog/'
AlternateLocation = ''
LogArchiveTrace = '0'
LogArchiveFormat = '%t_%s_%r.arc'
LatestLog = '(monitor)'
TopWaitEvents = '(monitor)'
Current status for "stan":
Error: ORA-12545: Connect failed because target host or object does not exist
DGMGRL>

This:
Current status for "stan":
Error: ORA-12545: Connect failed because target host or object does not exist
says that your network setup is not correct. You need to resolve that first.
As for Broker setup steps how about the doc or our Data Guard 11g Handbook?
It's 3 DGMGRL commands so I am not sure what 'steps' you need?
Larry

HT4623 Unable to update applications installed.Error message "unable to connet iTunes" appears after installation icon hanging

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I've had similar problems. Whenever I try and update apps on the iPhone, the app would apparently download ok, but then not install. This didn't happen with new apps - only ones I was updating.
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