Error message 'Please log on to the SAP system' when selecting 'shop'

In SRM when we click on 'shop' or 'Goods Receipt' we get the error 'ITS System Information 'Please log on to the SAP System' where it prompts user to log on again. However when user logs on it opens up the same screen again saying please log on to the sap system.
This only happens when we shop using the External ITS (wgate), EBP works fine using the Internal ITS.
Please can someone help.
Kindest Regards
Paul

Hi
<b>Please try this -></b>
<b>Look using SRM transaction SITSPMON and RZ20, RZ21.</b>
Also Please check <u>SAP OSS Note 517860</u>
<b>-> For ITS,  You need to maintain the RFC connection in the connection type "T" i.e TCP/IP. Maintain in the Table - TWPURLSVR.
Ensure that you have maintained correct entries in the TWPURLSVR table using SM30 transaction for the ITS Web path (http or https address path). Note you are passing port - 8001 in the address here. Incase you face problems, Please ask you BASIS person to help you out.
-> Please ask you BASIS person to help you out for maintaining ITS settings. (Ensure IACOR service is running properly - ITS server is running), through the transaction SMICM
-> What all logs appear in SLG1 and SM21 transactions after publishing all the Internet services.
-> If you are using ITS 6.2,you need to do the IACOR settings for SRM on the ITS server.Also in SE80 mainatin the Site for SRM system.After this ,you can publish all the ITS services usig the report,W3_PUBLISH SERVICES.</b>
<u>Related links -></u>
Integrated ITS :Login Problem
Re: ITS_CANT_LOAD_INCLUDE in BBPstart service
Re: ITS_DEST_NOT_FOUND
Re: ITS Configuration
Re: ITS Template not found
Do let me know.
Regards
- Atul

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