Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Error Message: "Printer Failure" Problem with print or ink system . . .

Greetings!
I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
"Printer Failure
There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
Regards, Sean (frosztbyte)
P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.

Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart C4580 All-In-One - Error Message: Print Cartridge(s) missing or not detected

Hi
I have recently encountered a problem with my printer.
I went to print a document and the following error message was displayed on the printer "Print Cartridge(s) missing or not detected", and the document would not print.
I am unsure as to why this message was displayed as I had not changed anything to do with the printer.
The cartridges that were in the printer had been in the printer since October so I thought that it could be due to the cartridges needing to be replaced, therefore, I changed the black ink cartridge. Once the cartridge had been replaced the error message disappeared and the document printed.
However, I went to print another document shortly after and the error message reappeared and the document would not print.
Due to the fact that changing the black cartridge cleared the error message, I replaced the colour cartridge, however, this did not cure the error message this time.
I have followed all of the advice on the HP support pages about cleaning the contacts etc, however, it has not worked. I have also contacted the support team by Email, but have had no reply.
Does anyone know how to cure the problem, or if in fact it can be cured. I am a university student and desperately need the use of my printer, so any help would be appreciated.

Hi
Yes it did get resolved in the end.
It seems that the fault came from using remanufactured or re-filled cartridges.
I had to replace both of the cartridges so that they were genuine HP cartridges.
Originally I only replaced the one that was causing the problem, but in the end I had to replace both of them. This then resolved the problem immediately.
I hope this helps.
If not, I would advise contacting the HP support team as when they finally replied to my email they were very helpful and quick to reply to queries and offer advice and suggestions.

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

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Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
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I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
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The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
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Hello Effi,
Welcome to the HP Forums.
I see that you are having an issue with the error "print head failure".
I realize that you have already stated that you did some cleaning advised from a document that you used from the HP web site.
I do however have a few other steps that I suggest we try in the attempt to troubleshoot this issue.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi @prazdancr,
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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