Error message/problem connecting 5G iPod to my Windows XP computer (code 28

Whenever I try to connect my new 5G iPod or my Olympus C700 camera I always encounter a problem. Upon connection I get the "New Hardware Found" message and the device is properly identified. However, immediately afterward I get
a Hardware Update Wizard screen which gives the following message: "CANNOT INSTALL THIS HARDWARE There was a problem installing this hardware: (the device is always properly named here)" The message goes on to say: "An error occurred during the installation of this device. The filename, directory name or volume label syntax is incorrect" Sometimes the camera photo download will work despite this message, but the iPod never works. If I look at the device manager, the camera and the iPod are always shown with a yellow question mark. If I click on it I get the same message for both camera and iPod--"Code 28, driver not installed" I have tried numerous times to
reinstall the drivers but nothing ever works. Both of these devices work properly on my other computer running Windows 2000. Can anyone tell me how to get them to work on the computer running XP Home??

Yes, the software on the disc can be used more than once but it is the same software you download from www.itunes.com.
The website has a newer version though.
Uninstall it from your work computer and reinstall it.

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