Error message saying "unable to establish two-way communication with device"

I have an HP C309a printer/scanner/fax. I have recently reconfigured it to work wirelessly instead of via the USB cable, which it does. But if I try to go on to the HP Solution Centre/Settings/Printer Toobox to clean the printheads, it tells me that this cannot be done because "the computer cannot establish two-way communication with the device".
If I plug the USB cable back in, I can clean the printheads fine.
Does anyone have a way of allowing me to clean the printheads without using the USB cable?
roger

Hi rogercorke,
I believe you can also clean the printhead from the printer control screen. Press the Wrench button from the printer Home screen and then press Tools>Clean Printhead.
If you need to use this feature wirelessly, try running the HP network diagnostic utility on your wireless setup and see what it says: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/en/hho/ipg/foru...
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Unable to establish two-way communication with the printer

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I have two HP computers and two HP Photosmart B8550 printers. A month ago printers were not working. I tried in vain in two computers to download new HP software and driver from internet and got the HP Solution for install error - Windows 7. Based on this Solution on desk, I tried many many times to follow every step, but the result is the same: Fatal error during the installation.
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Error message saying "unable to establish two-way communication with device"

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