ERROR MESSAGE - Scanner failure - Unable to scan, copy or send a fax - Photosmart 3310 All in One

Question

Hi, believe it or not, this worked.., unplug unit for 30 sec.
press and hold # key plus 3 key (keep holding)
plug in unit again
keep holding # and 3 buttons until screen says reset has occurred
release buttons, try copying or scanning
if you're lucky, you'll now have a functioning unit
 Message Edited by Covelloj on 09-27-2009 03:07 PM

Answer 1

Boy, does this story sound familiar.  After some research and considering the fact that good quality photos are important, we purchased the HP 3310 a little over 3 years ago.  This certainly was not the cheapest all-in-one unit available.  Thank God we purchased the extended warranty from Best Buy.  Roughly 7 months after purchase, we could no longer copy, scan or fax -- same message you received.  We returned the unit to Best Buy and they promptly replaced it with a new one.  We were offered as a replacement any printer of our choice up to the purchase price of the 3310. Second mistake:  we chose to replace the unit with another HP 3310.   Guess what -- a few days after expiration of our extended warranty, we received the same message again and could no longer copy, scan or fax.  As it was out of warranty by this time, we examined the unit carefully and found that the light carriage bar that scans was out of alignment and stuck there.  We removed the 2 screws holding the scanner bed and were able to squeeze a hand far enough under the glass to re-align the scanner bar.  It still would not work.  We thought it was broken and turned it off.  Much to our surprise, next time we turned it on, it worked...until, that is, we tried to use the reduce/enlarge function and it repeated the malfunction.  We have since determined that the reduce/enlarge function creates the problem.  As long as we do not use the reduce/enlarge function, the printer continues to copy, scan and fax. We are going to replace this printer, but there is an old saying..."Once a fool, shame on you; twice a fool, shame on me."  The replacement will surely not be an HP product.