Error Message: Sorry...serious error PRE 7 must shut down
PRE 7 was running well. In fact I edited four movies successfully.
But now whenever I attempt to Open Project or New Project I get the message:
"Sorry...serious error encountered...must shut down.
It is really frustrating to pay for a product and then not have it work.
Any suggestions will be sincerely appreciated.
Henry-11
I am running Windows XP. (latest version).
The properties window for my drives says:
C Drive
Used Space 27.3 GB
Free Space 205 GB
Capacity 232 GB
E (External Drive)
Used Space 27.3 GB
Free Space 205 GB
Capacity 232 GB
I use camcorder: Sony VX2000.
I have deleted all previously made (4) movies, hoping for a clean start and hoping that would help. It did not.
So now I don't even get a chance to load from the camecorder because when I click on New Project, I get the message: "Sorry..."
Since PRE 7 has worked in the past, I can only assume that somewhere in there I did something wrong to cause this problem.
Side note: I down loaded a tril version of PRE 8 to see if that would work. Same thing. I have since removed PRE 8.
I will most sincerely appreciate any help because I am a total computer dummie.
Note that I did update to the latest version of Quick Time. Did not help.
I am so frustrated over this. I recently videoed a Puppet Show and gal is really on my case for the finished product.
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After updating to Mavericks 10.9.2, our Canon printer would no longer scan & send to our iMacs & MacBook Pros. We downloaded & installed SMBUp. Still trying to get it to work with MacBookPros, but has been working with iMacs. Today, out of the blue, I got the following error message:
An exception of class JSONException was not handled. The application must shut down.
Exception Message: Parse Error: Expecting "{" or "[" at position 1
Exception Error Number : 1
Now I get that message every time I try to open SMBUp. Tried to download & reinstall application, but get this message on website:
Hmm, eduo.info isn't loading right now.
The servers that run eduo.info are having some trouble. This is usually just a tempoary problem, so you might want to try again in a few minutes.
(Have gotten that message for the last hour).
Help?Hi,
Pls don't forget to reward points and close the question if you find the answers useful.
Eddy -
"You must shut down your computer" error. Do I need to do something?
Hi,
A few minutes ago my Macbook Pro (late 2009 model running 10.7.2) crashed and flashed the "You must shut down your computer" sign. I rebooted and at the moment the MBP is up and running again but I am not sure whether I should take it in for servicing or not. The kernel panic report is attached.
Thanks for your response.
Mon Oct 24 22:56:11 2011
panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff800024421e, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010a214000, CR3: 0x000000003bbab000, CR4: 0x0000000000000660
RAX: 0xffffff800c86bf40, RBX: 0xffffff8003b7e990, RCX: 0x0000000009000000, RDX: 0xffffff8003b7e9a0
RSP: 0xffffff80796dbaa0, RBP: 0xffffff80796dbb80, RSI: 0x0000000000000001, RDI: 0xffffff8003b7e9a0
R8: 0xffffff80796dbbb8, R9: 0xffffff80796dbbd8, R10: 0xffffff800086ee10, R11: 0x000000000010ba96
R12: 0x00000000000000e0, R13: 0xffffff800bab9a4c, R14: 0x5841400000000000, R15: 0xffffff80008df9e0
RFL: 0x0000000000010206, RIP: 0xffffff800024421e, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000010a214000, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80796db760 : 0xffffff8000220702
0xffffff80796db7e0 : 0xffffff80002c266d
0xffffff80796db980 : 0xffffff80002d7a1d
0xffffff80796db9a0 : 0xffffff800024421e
0xffffff80796dbb80 : 0xffffff800022662d
0xffffff80796dbbb0 : 0xffffff80005f55c7
0xffffff80796dbbd0 : 0xffffff80005f58e9
0xffffff80796dbc00 : 0xffffff80005f4009
0xffffff80796dbc40 : 0xffffff80005f20c6
0xffffff80796dbc90 : 0xffffff80005e3f86
0xffffff80796dbce0 : 0xffffff80005e15a4
0xffffff80796dbd10 : 0xffffff80005e3f86
0xffffff80796dbd60 : 0xffffff80005e15a4
0xffffff80796dbd90 : 0xffffff80005e3f86
0xffffff80796dbde0 : 0xffffff800061c667
0xffffff80796dbe00 : 0xffffff800061ecfb
0xffffff80796dbe10 : 0xffffff80006511fb
0xffffff80796dbe50 : 0xffffff800029d235
0xffffff80796dbe80 : 0xffffff8000223006
0xffffff80796dbeb0 : 0xffffff8000214829
0xffffff80796dbf10 : 0xffffff800021bb58
0xffffff80796dbf70 : 0xffffff80002ae8a0
0xffffff80796dbfb0 : 0xffffff80002d8383
BSD process name corresponding to current thread: UserEventAgent
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro5,3 (Mac-F22587C8)
System uptime in nanoseconds: 38000354004858
last loaded kext at 38000253952912: com.apple.driver.AppleBluetoothHIDKeyboard 152.3 (addr 0xffffff7f807ad000, size 12288)
last unloaded kext at 37627376787746: com.apple.iokit.IOEthernetAVBController 1.0.0d5 (addr 0xffffff7f807a8000, size 20480)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.parallels.kext.prl_hid_hook 7.0 14922.693916
com.parallels.kext.prl_hypervisor 7.0 14922.693916
com.parallels.kext.prl_usb_connect 7.0 14922.693916
com.parallels.kext.prl_vnic 7.0 14922.693916
com.parallels.kext.prl_netbridge 7.0 14922.693916
at.obdev.nke.LittleSnitch 2.4.4
com.apple.filesystems.afpfs 9.8
com.apple.nke.asp_tcp 6.0.1
com.apple.filesystems.udf 2.2
com.apple.filesystems.smbfs 1.7.0
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AGPM 100.12.42
com.apple.GeForce 7.1.2
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleRTC 1.4
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBOHCI 4.4.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.IOBluetoothHIDDriver 4.0.1f4
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.nvidia.nv50hal 7.1.2
com.apple.NVDAResman 7.1.2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.1
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IONetworkingFamily 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.3
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4call apple! 1800-apl-care
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I keep getting an error message that my cmputer needs to be shut down. A dark screen comes down and it says to restart. I have to hold the ON button until the computer shuts down. Then I can restart and it says it is sending a report to Apple. This seens to be happening a lot lately. Has anyone else had this problem?
Hi Carol...
error message that my computer needs to be shut down. It is like a dark screen comes down
That is referred to as a kernel panic.
Help here > Tutorial: Avoiding and eliminating Kernel panics | MacFixIt - CNETReviews -
Error and then Itunes shuts down
When ever I download a video to my new ipod it makes it almost to the end then I recieve an error message. Something about itunes has encountered an error and must shut down do you want to send a report ...... How can I fix this! apple doesn't seem to be much help they just keep sending me back here to see what i can find
Does this help?
Why Am I Unable To Transfer Videos to My iPod?
Is it a purchased video, or homegrown?
Video FAQs -
Recently I tried adding disc menu to my project and an error occurs and system shuts down using pre9
Recently I tried adding disc menu to my project and an error occurs and system shuts down using pre elements 9 on mac how can this be repaired
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed? -
I am facing a problem while working in Muse... The issue is I cannot delete a page from my plan, when I am trying to delete it showing an error and the application shuts down. I am working on an emergency project which I got to submit it tomorrow I hope you will find a solution for the same.Help with using Adobe Muse CC
Thanks,
I have tried with a new site it's working perfectly.
See the screenshot of the error.
Thanks for your support Rohit -
my macbook air keeps coming up with a message" are u sure u want to shut down..etc" after which it switches off by itself. now it's off and will not power on altogether. any suggestions?
Does it power on if you plug in the charger?
But to be honest I see in your description it says 'Late 2011' so there is a good chance you have warranty right, I would take it to Apple store and let them sort it out -
Hello,I have a problem when I want to restart my firefox.I press to closed and firefox looks like it closed,and when I try to reopen again it says "you must shut down previous session before a run firefox"
It happen with downlods ,too.
Today I tried to download a new version,last version of firefox mozilla and when I tried to install it it say because of some crushes you could not properly install new download.
Please,is there anyway to help me?
All the best
StevanSee this: <br />
https://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit -
Firefox will not connect to internet after upgrade. The window pops up but shows "connecting " in tab. And then it sit there. Close it down and then try to reopen it and get message " Firefox already running, Exit program or shut down computer" ?????????????????
1st problem see http://kb.mozillazine.org/Firewalls
2nd problem, to close Firefox properly use File > Exit
:not with the [x] in upper right corner which close window
:see http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit
:if restarting use "Restartless Restart" extension as mentioned there.
<br><small>Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.</small> -
when occurs a suspension of hard drive activity, manually or after a period of inactivity, this suspension seems to be incomplete (a ventilator continue to run)
therfore my mac (powermac G5, OS 10.4.11) is unable to restart, no possible action from the keyboard (I must shut down and restart)
is it a known problem ?I have zapped the pram (5 times)
I have reformatted the hard disk
I have reinstalled all properly (with full updates to 10.4.11)
there is no more problem with classic (il was probably caused by spoiled files)
but the suspension problem persists
it appears that it is probably not the hard disk suspension but the system suspension that is problematic :
when I set preferences so as to accept disk suspension as often as possible, but so as to avoid system suspension (set to "never"), there is no problem
does it exist a specific hardware use to manage suspension and reactivation, and is it tested in apple hardware test ? -
Soon after start up, black screen saying "You must shut down"
Too often, soon after start up, I get a black screen with the stating that I must shut down the machine. Also, and perhaps related, the fan will rev up more than seems needed. I believe I saw new of a download to fix the above type problems with mac laptops, but I am having it with my imac desktop. Any suggestions?
When trying to troubleshoot problems, disconnect all external devices except your monitor, kbd & mouse. Do you experience the same problems?
May be a solution on one of these links.
Troubleshooting
The X Lab (Troubleshooting & Maintenance of OS X)
OS X Routine Maintenance & Generic Troubleshooting
Prevent Mac Disasters
Kernel Panic
Mac OS X Kernel Panic FAQ
Mac OS X Kernel Panic FAQ
Resolving Kernel Panics
Cheers, Tom -
Receiving a serious error message and premiere 9 must shut down
When i open the program i get the welcome screen then i click to open a new or existing file and i get a gray background with a error message "sorry a serious error has occurred that requires adobe premiere elements to shutdown.We will attempt to save your current project'' The program worked fine a few weeks ago now it is not.
lightsups
Just some questions specific to Premiere Elements 9 with Premiere Elements details.
For now I am assuming that you are using Premiere Elements 9 on Windows 7, 8, or 8.1 64 bit.
Please go to Edit Menu/Preferences/Scratch Disk and tell us to what hard drive location you have
pointed the Scratch Disks and how much free space is at that location.
Then please go to Libraries/Documents/Adobe/Premiere Elements/9.0 and tell us how many files you
find in the Adobe Premiere Elements Previews Files Folder and the Media Cache Files Folder. Delete
the content of of either folder if it has pile ups of files. Also go to Edit Menu/Preferences/Media and hit
the Clean button in the Media Cache Database area there.
Please delete the Adobe Premiere Elemens Prefs file or the 9.0 Folder in which it exists. The path to
the Adobe Premiere Elements Prefs file in Premiere Elements 9.0/9.0.1 is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work,
then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure the
you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see
the complete path cited.
I am assuming that you have been and are running the program from a User Account with Administrative
Privileges and that you have the latest version of QuickTime installed. But good to double check. In addition, even
if you are working from a User Account with Administrative Privileges, right click the Premiere Elements 9 desktop
icon and click on Run As Administrator.
Let us pause here, review the above, and then decide what is next.
Thanks.
ATR -
"Sorry - serious error requires PrE3 to shut down" - every time?
Hi - I've been using Adobe PrE3 for years to digitally enhance and transfer old home movie film (8mm-16mm) to DVD without any dramas. Always worked fine in a computer used specifically for that task.
A few weeks ago, while trying to open an existing file, up popped the message: "Sorry - a serious error has occured that requires Adobe Premier Elements to shut down. We will attempt to save your current project."
Not once, not twice, but every time I try to open any file in the programme. Have tried removing and reloading (authentic software) and still the problem persists.
I'm using Windows XP in this computer and have no idea how to fix the problem.
Even tried removing and installed PrE9 which I use in second computer but it wouldn't work at all.
Can anyone help please?Pleasant dreams, ATR
Windows XP (professional) is installed in the computer with PrE3 I use almost exclusively for film transfers.
My main computer has Windows 7 and PrE9 installed in that for fancier editing I do with videos, slides - that kind of stuff.
When I was having the initial troubles with PrE3 computer I thought I'd load 9 to see how that performed. Well, it didn't. Wouldn't work. So uninstalled it immediately and have been persevering with 3 ever since.
I also installed PrE3 in the Windows 7 computer but it would not open up the "capture" window - just sat quietly in the corner, brooding. Mind you, PrE9 works fine in this same Windows 7 computer.
Problem first started 7 days ago.
Tomorrow will take the Windows XP computer to a local computer business that has been quite helpful in the past and see what he makes of it.
Thanks anyway.
regards
David -
Premiere CC 2014 - "serious error and needs to shut down" - fix?
After a few days of successful editing, I am now constantly encountering this error message: "a serious error has occurred that requires Adobe Premiere Pro to shut down."
I am using a 2013 MacBook Pro. I have seen this concern raised on other threads, but they seem to be addressed to Windows users.
Please help!
Best,
David KettererA little more info:
This seems particularly likely to happen when I open a sequence on the timeline that has more than 5 audio tracks.
I'm using OS Mavericks 10.9.5. Video footage is .R3D. I have the crash report if that helps.
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