Error message stating that my phone is disconnected when trying to backup to iMac

I am unable to back up my iPhone 6 to computer (iMac) keep getting error message saying that my phone is disconnected.  The phone syncs with iTunes on iMac but I am unable to back up without getting the error message saying that the phone is disconnected.  I can back up to iCloud but not to iMac.
Any suggestions?  I was able to back up for about a week and now this message appears every time.
Help?
thank you.

This means that someone has attempted to guess the passcode too many times.
See here:
http://support.apple.com/kb/HT1212
If you are unable to restore, place the device into recovery mode and then restore:
http://support.apple.com/kb/HT1808

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