Error Message: "SYSTEM_FAILURE"

Hello All,
I am working with a reporting tool called "inSight" and the database is SAP BW under the windows xp environment. Some times while executing a query, i am getting the errors
Error Message: "SYSTEM_FAILURE" after press OK button, Error Message: Error(No Errormessage available)
after the above 2 errors i am unable to work anymore on this tool. After i close, and open it again, the error may or may not occur at the same situation(it is unpredicatable), but in the most cases, lf i close the application and open it again, the errors are not occuring. But they are occuring in the other situations...
Could you please inform me...
Is it the porblem of the Operating system(win xp professional, SP2)? sahll i install some patch, or some sys file?
or is it the probelm of the inSight tool or SAP BW system? When i asked the inSight/dynaSight company, they replied me it is the SAP BW system problem. I am unable to understand what is the exact problem with BW system.
please analize this problem and help me...
thanks in advance...
ravi

Hello!
External tools are using RFC to connect to the SAP BW. Have a look into OSS note 308929 to create an RFC_TRACE. This should contain more information. A SYSTEM_FAILURE normally indicates a short dump. Please have a look into transaction SM21.
Yours,
Tobias

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