Error Message that my resolution is not 1024 x 768

Question

I downloaded Presenter 9 as a trial (Windows 7/Powerpoint 2010). When I tried to record a video from within Powerpoint, I got an error message that said my screen resolution is not 1024 x 768, even though I verified that it was set properly. I called the Adobe Technical support 800 number and was told that in order to record a video from within Powerpoint, I need to have Captivate installed first. Is that so?
Also, does Presenter work with my computer's built-in camera? I seem to remember seeing a video on Adobe's website that explained that Presenter will work with the built-in camera, but an HD camera is recommended.
Presenter seems like an amazing product, but I just wish I could get it to work.

Answer 1

Did the error message come up when you hit REC or when the video recording application opens?
There is an option to change the settings for this tool, it is the gear looking button on the top right of the video recording dialog.
It will open a window where you can change the resolution of the video and screen capture and at the bottom is the check box telling Presenter to make the change to the desired resolution automatically. (The check box is partially obscured here)
Try playing with these settings and see if that helps.