Error message "The document could not be saved. This file is already open" when trying to complete an electronic signature.

Running Adobe Acrobat Professional 10.1.0. I cannot upgrade to newer version because several applications were already tested on this version.
When trying to complete an electronic signature, my users receive the error message ""The document could not be saved. This file is already open". When they close and open the file again to try to sign again they find a corrupted electronic signature. Instead of a clean signature with the box colored in light blue they see their signature with the embedeed message Click Here to Verify & Sign with the box colored in grey.
We turned off antivirus in the Sharefolder where the forms are stored and nothing. We turned off the antivirus on the client and nothing. We stored the files in another server and nothing. One workaround is saving the file in the desktop, signing it, and then back to the Sharefolder. Another is saving the file with a different file name.
I've searched and the only similar thing was caused by the Windows Preview Pane. See Information Transmogrification: Adobe Acrobat saving a file does not work, displays “File may be read-only”. No luck with this one too.
Is definitively an intermittent problem. The users that experience the problem experience it intermittently.
This started to happen when we move our computers to Windows 7.
Any ideas?

Correction on Question:
This is a web application and the users need to be able to load the editable .pdf form from the website, edit it and submit it back to the website from within Internet Explorer.
Users began getting the error message:
'The document could not be saved. This file is already open.'
last Friday after having no problems prior to this. Some users can edit the editable .pdf forms on the website and save the file with the same name to the website. Some get the error mentioned in the subject.
We really need help getting this resolved.
Sandy Martin

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This problem recently developed.with several versions of Acrobat Reader 9.x installed. The full version of Acrobat is not installed.
Users used to be able to open an editable .pdf file in IE, edit it and save it. Some users can no longer do this. The are getting
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Correction on Question:
This is a web application and the users need to be able to load the editable .pdf form from the website, edit it and submit it back to the website from within Internet Explorer.
Users began getting the error message:
'The document could not be saved. This file is already open.'
last Friday after having no problems prior to this. Some users can edit the editable .pdf forms on the website and save the file with the same name to the website. Some get the error mentioned in the subject.
We really need help getting this resolved.
Sandy Martin

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System specs:
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Message was edited by: bldfb024 (system specs included at bottom)

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[signature deleted by host]

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[signature deleted by host]

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Hi quodd,,
We are sorry for the issue being faced by you. I need some information from you so that I take further steps:
1. Which Adobe product are you using Acrobat or Adobe reader- what is the complete version?
2. How are you opening and saving the PDF, the exact workflow?
Are you doing it from within Adobe Reader/Acrobat application or opening it from browser, doing changes and saving it using browser itself.
3. Can you try to save a PDF to library with Custom template and managed metadata columns using browser directly.
4. Please verify that columns name do not contain spaces or some other special characters.
Can you try to save PDF to library with Custom template and just a single managed metadata column with a simple name
Thanks,
Nikhil Gupta

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Adobe Acrobat Pro XI 11.0.06 when I reduce file size or try to optimize, I get this error: The document could not be saved. A number is out of range. I do the exact same thing every month and it works. I did it a few days ago and it worked. I receated the pdf, I renamed it. tried to do it before I imported more pages. no go. the 16 mg pdf will normally reduce to 5 or 6

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Please try updating Acrobat to 11.0.7 and check.
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Regards,
Rave

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I have several users on a terminal server that access a PDF from a file server. This PDF has many fillable fields like Name: with an empty text box next to it.
Sometimes when the users open this PDF everything is missing except the fillable text fields. If they try to save the file they get the error in the subject of this ticket:
the document could not be saved. an unexpected network error occurred
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Hey jdorimoto,
Could be please confirm if you are using Adobe Reader or Acrobat (what version) to open a PDF form.
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Try saving the form to any other location with administrative privileges and then check.
Hope to get your response.
Regards,
Anubha

The document could not be saved. There is error reading the document(23).

HI ,
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Hi,
I am moving your posting at Acrobat.com forum to Acrobat forum.
Hisami

Error message "The document could not be saved. This file is already open" when trying to complete an electronic signature.

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