Error message - The HP Deskjet 1510 Series was not found

Question

I bought the Deskjet 1514 on 19/07/15 and installed it on my relatively new laptop. It worked ok, then I did the Windows 10 upgrade on 01/08/15. I installed the updated drivers from HP for this device. What ever I do, (have uninstalled software, reinstalled at least 4 times, used the scan doctor, swapped USB cables and ports, cleaned the disk...) I just get the message The HP Deskjet 1510 series was not found, yet when aligning the ink cartridges the scanner will work but I cannot do the test scan in the scan doctor or scan anything using the HP software (which you have to do as there is no proper control panel on the actual device). As bought the device primarily as a scanner, I am not happy and just want the thing to work but haven't a clue how to proceed except to take the thing back to Tesco and get a refund and buy a Canon instead... Please can anyone help as the HP support is useless? The printer part is working fine, which makes it ridiculous.

Answer 1

Hey , Welcome to the HP Support Forums!
I understand that your HP Deskjet 1514 All-in-One Printer is not being detected via the USB Cable connection on your Windows 10 computer. I would like to assist you today with resolving this installation and product detection issue. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. At this time I am going to have you complete some additional troubleshooting steps. We will be repeating the uninstall process for troubleshooting today as it is crucial that we have a nice clean slate to work with. Please complete all of the steps below.   Please disconnect the USB Cable from your printer and computer before proceeding.   Step 1:  Remove Driver:  1. Click on your Start button    2. Type Programs and Features in the 'Ask me Anything' box to the right of the Start button. If you just start typing when the Start screen is open it should automatically start typing in the 'Ask me Anything' section.   3. When Programs and Features opens scroll down the list of populated programs and look for your HP Deskjet. If you see your HP Deskjet listed please click on it and choose Uninstall. Follow the onscreen prompts to complete the uninstall.  4. Next, click on the Start button and type Devices in the 'Ask me Anything' box  5. Click Devices and Printers   6. Under the Devices and Printers window look for your HP Deskjet.  If the HP Deskjet is listed, please right click on it and select 'Remvoe Device' or 'Delete' 7. Next, under the Printers section in the Devices and Printers window, click on any printer that shows once just to highlight it. Click on Print Server Properties at the top of the window.  8. Under Print Server Properties, click on the Drivers tab. 9. If you see your HP Deskjet listed under Drivers, click on it and choose Remove at the bottom. 10. Click Remove Driver Only 11. Select OK 12. Select Apply and OK under the Print Server Properties window 13. Close Devices and Printers. Please proceed to the next step.    Step 2: Clear Temp Files:  1. Click on your Start button   2. Type Run. Click Run to launch the Run dialogue box.   3. In the Run box type %temp% and click OK      4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight. 5. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item. 6. Close the Temp folder once it is emptied 7. Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Please proceed to the last step.    Step 3: Install Device: Please click here to download and run the HP Printer Install WizardOnce the download has completed please follow the steps under the PIW to install your devicePlug in the USB Cable only when prompted by the installerOnce the installation has completed successfully please test printing and scanning to confirm that your product is functioning as per normal. Please respond to this post with the result of your troubleshooting. Good luck!