ERROR MESSAGE - The media being played is of an unsupported format...ERROR MESSAGE - HELP

I recently download an app to watch movies on my phone from blackberrymovemachine.com.  I successfully downloaded this app and when I go to play movies it starts the download and then I get the error message: The media being played is of an unsupported format.  I have gotten this message too when trying to play some videos on you tube.  Any suggestions or help would be great?  Do I need to download another app to support this type of media? 
Thanks

See this KB for supported media formats:
KB05482 Media types supported on the BlackBerry smartphone
Now, that is for the native BB media player...if you are using this app you say you installed, then your query needs to be addressed to the app developer...
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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