Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • The older version of itunes cannot be removed. contact your technical support group.

    need help with itunes 12.1
    my itunes was working just fine on my windows 7 pro PC.
    Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
    I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
    "the older version of itunes cannot be removed. contact your technical support.
    So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
    "a newer version of itunes is already installed", and the installer quits.
    I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
    I have removed any attached external drives and tried the installer.
    I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
    I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
    All of my music is gone.
    When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
    There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
    I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
    Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
    very frustrated.
    anyone have a installer that will complete ignoring any errors?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • When trying to udate iTunes on my PC, I recieve the error message "The older version of iTunes cannot be removed"  How do I correct this error and not lose all the music I have in iTunes?

    When trying to update my version of iTunes on my PC with Windows 7,  I receive the error message "The older version of iTunes cannot be romoved".  How do I correct this problem without losing all the music that I have in iTunes on my PC?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

    Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Trying to install update and error message says older version of itunes cannot be removed

    trying to install update and error message says older version cannot be removed

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Cuando quiero dar setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!

    Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!
    The feature you are trying to use is on a network resource that is unavailable
    I give it ok, I get same msg.
    I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.                 
    Please help I need this ..

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am trying to upgrade my PC iTunes to 10.6 iget an error message that states an older version of bonjour canot be removed contact your tech support group. Can someone help?

    I am trying to upgrade my PC to iTunes to 10.6 version, and i get an error message that states the older version of Bonjour cxanot be removed contact your support group. Can anyone help.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • Last ditch question about The older version of iTunes cannot be removed...

    I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
    I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
    My questions are:
    1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
    2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    Thanks for any and all suggestions.

    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
    Using MSCONFIG to troubleshoot conflicts in Windows

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • Trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Am trying to upgrade my itunes, and halfway through the process it says the older version of itunes cannot be removed

    Am trying to install the latest version of itunes, as i need to get my new iphone up and running, halfway through the install it says the older version of itunes cannot be deleted.  what do i do now?

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • Product: iTunes -- Error 1714. The older version of iTunes cannot be removed.  Contact your technical support group.  System Error 1612.

    I want to update to the latest version of iTunes but the installation process does not allow it. It says it cannot find the iTunes64.msi file , yet it actually exists in the very place it says it doesn't. Very odd.How can I resolve this ?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • The older version of iTunes cannot be removed. Please help!

    I had to manually delete iTunes from my Windows 7 PC. When that didn't work, I deleted iTunes from the Registry. There is no older version of iTunes anywhere.
    I still cannot reinstall iTunes. Please help. Thank you.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • Message: the older version of bonjour cannot be removed

    Hi, I tried to upgrade my iTunes yesterday and the message popped up when I tried to install it. I've tried several solutions (including http://discussions.info.apple.com/thread.jspa?threadID=2505467&tstart=330) and am still having trouble.
    When I use Windows Installer Clean Up, no blank lines pop up with (all users) without a program name. However, Bonjour does show up. Can I delete that and hope it works?
    Please help!

    excellent news, soph, and good job on your part ... doing your reearch and then doublechecking with someone that you were interpreting things right seems precisely the way to go about doing things like this. Good information about what you'd read and what you were considering doing, too. It made it very easy to answer you.

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