Error message 'The remote server is not responding in a proper manner. Please retry after a few min

We have high security at the company so I'm wondering if there is an issue with the firewall settings not letting adobe in. The progress bar when trying to run CreativeCloudSet-Up.exe only gets to about ten percent of the way before this error appears.
I've tried the help desk chat and was asked to change the folder name C:\Program Files (x86)\Common Files\Adobe\OOBE to C:\Program Files (x86)\Common Files\Adobe\OOBEOLD - this had no effect. I acctually get a registration error now when opening my CS6 apps. Anyone know how to fix this?
Thanks

Anything is possible in a corporate network environemnt, but without exact info nobody can know. as a start, refer to this:
Sign in or activation errors
Mylenium

Similar Messages

  • We've encountered the following issues: The remote server is not responding in a proper manner

    I have never downloaded Adobe Creative Cloud/Suite/Photoshop basically anything for myself before and have just bought the Creative suite (£15.88/month) and am trying to install it to my computer (Windows 8). I have downloaded the Creative Cloud Set-Up but am unable to get any further than this. When I click on the download, it looks like it is going to download (Adobe Installer, Downloading Creative Cloud desktop and a loading bar) but then it tells me it has encountered the following issues: The remote server is not responding in a proper manner.
    Now, I have been looking online for a solution and I saw something about changing an OOBE file in Program Files x86>Common Files>Adobe and at first there was no OOBE file so after more looking I thought I might have to download the Adobe Application Manager, which I did, but that doesn't work either, it just says unable to Reach Adobe servers, check internet connectivity (don't think there is anything wrong with this, I've not had any ther problems with internet connectivity) and firewall settings (i disabled the firewalls).
    So I really have no idea what to do, the forums and help sites are confusing and none of the suggestions appear to work?!
    Please help!
    Thanks in advance!

    HI Jneilon,
    Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .
    If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager
    Site/Port information used by Creative Cloud Packager
    The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
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    prod-rel-ffc-ccm.oobesaas.adobe.com
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    prod-rel-ffc.oobesaas.adobe.com
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    lm.licenses.adobe.com
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    443
    ccmdl.adobe.com
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    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    Cheers,
    Kartikay Sharma

  • The remote server is not responding in a proper manner

    Error message when trying to update to Photoshop CC

    Hi Robbie3521,
    You might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/remote-server-responding-installing-aam.html

  • SQL Server reporting server 2005 having error. 'The report server is not responding. Verify that report server is running and can be accessed from this computer'

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    Get Online Help
    The report server has encountered a configuration error. See the report server log files for more information. (rsServerConfigurationError)
    Get Online Help "
    Please find below log:
    <Header>
      <Product>Microsoft SQL Server Reporting Services Version 9.00.4060.00</Product>
      <Locale>en-US</Locale>
      <TimeZone>Eastern Daylight Time</TimeZone>
      <Path>F:\Program Files\Microsoft SQL Server\MSSQL.6\Reporting Services\LogFiles\ReportServer__07_28_2014_09_08_41.log</Path>
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    w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DisplayErrorLink to 'True'  as specified in Configuration file.
    w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WebServiceUseFileShareStorage to 'False'  as specified in Configuration file.
    w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Reporting Services starting SKU: Enterprise
    w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Evaluation copy: 0 days left
    w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information., CryptUnprotectData:
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    w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.FailedToDecryptConfigInformationException: The encrypted value for the "LogonCred" configuration setting cannot be decrypted., ;
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       at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.LocalUnprotectData(String data, Boolean transitoryData)
       at Microsoft.ReportingServices.Diagnostics.RSConfiguration.DecryptCatalogData(String encryptedData, String element)
       --- End of inner exception stack trace ---

    Hi Vivek,
    In Reporting Services, values for LogonUser, LogonDomain, and LogonCred are created when the report server connection is configured to use a domain account. As to the error that “The encrypted value for the "LogonCred" configuration setting cannot be decrypted”,
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    To fix this issue, we can refer to the following steps:
    Log in to SQL Server Database Engine in SQL Server Management Studio.
    Under Security folder, give sufficient permissions for your domain account.
    Open your Reporting Services Configuration (go to Start -> All Programs -> Microsoft SQL Server 2005 -> Configuration Tools -> Reporting Services Configuration)
    Navigate to the Database Setup tab, select ‘Service Credentials’ as the Credentials Type, then type your domain account and password in there. Press Apply.
    Restart the Report Server services.
    Reference:
    http://social.msdn.microsoft.com/Forums/sqlserver/en-US/2d05b404-83aa-4fb2-bba6-52b587e890ec/sql-2005-rs-configuration-tool-encryption-key-error
    Hope this helps.
    Thanks,
    Katherine Xiong
    Katherine Xiong
    TechNet Community Support

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    Thanks so much but none of that helped.  It was driving me crazy because it would back up another external drive.  I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
    Thank you for your help and replying to this.  Guess I made my own issue!

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