Error message through proxy on 10.4x machines...works on 10.3, 10.5 and XP

Our school system is using Lightspeed Total Traffic Control v. 7. Since we started using this system, we can no longer connect to the iTunes store to purchase online books. The weird thing is that this affects only Macs running OS 10.4. If we try to purchase things on machines running 10.3 or 10.5 (or even Windows XP) through the same proxy, it works fine. If we try it on a 10.4 machine, when we attempt to log in we receive the message: "We could not complete your iTunes Store request. An unknown error occurred (-9844)." The log in will work on that same machine if the proxy is disabled. On the district level, we've put in all kinds of exceptions for the proxy to allow the iTunes store (phobos.apple.com, ax.phobos.apple.com.edgesuite.net, metrics.apple.com, itunes.com, a1.phobos.apple.com, wsidecar.apple.com, store.apple.com, and a whole host of others, along with corresponding IP addresses.) It seems to be tied only to the 10.4 operating system. We're also getting errors when we attempt to sync our address books in .mac. It has to be the way that 10.4 is handling things because it's working on all other operating systems, but any system running 10.4 is blocked. Unfortunately, most of the Macs in our system will be running 10.4x. This is making it really difficult to purchase online books through iTunes to be used on all the iPods we have!

I think I have the same problem. I recently got a macbook pro. I'm at uni and it is connected through the uni. I used to have a laptop with windows with an itunes account which worked fine.
I can connect to the itunes store BUT I can't authorize my new macbook to play the songs I have previously paid for. And I can't sign in so that I can add stuff to my shopping cart.
Its really annoying. I have sent a few emails to apple and they said that they can'y find my account which is stupid because right before I sent the emails I changed my password with the same account name.
Its so frustrating because I can't play half of my music because I can't authorize it.

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