Error message trying to back up Library

I followed all the steps to back up my library that are given on Apple's website. When I click the burn disc function, which is the final step, I am getting an error message that says "the disc burner is in use by another application other than itunes". But that was not the case! Only itunes was open on my computer. Help!
nancy

Goto Control Panel>User Accounts and under "Pick A Task" select "Change the way users Log on or Off". Then in the following window uncheck "Fast User Switching"

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    Per-App Interval Since Last Report:  46 sec
    Per-App Crashes Since Last Report:   49
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              0   CoreFoundation                      0x00007fff846bd7b4 __exceptionPreprocess + 180
              1   libobjc.A.dylib                     0x00007fff862f40f3 objc_exception_throw + 45
              2   CoreFoundation                      0x00007fff846bd5d7 +[NSException raise:format:arguments:] + 103
              3   CoreFoundation                      0x00007fff846bd564 +[NSException raise:format:] + 148
              4   QuartzCore                          0x00007fff87dddd17 -[CIKernel apply:to:params:] + 232
              5   QuartzCore                          0x00007fff87dddb40 -[CIKernel apply:to:options:] + 343
              6   QuartzCore                          0x00007fff87ddd9e7 -[CIFilter apply:] + 214
              7   QuartzCore                          0x00007fff87de03bb -[CISourceInCompositing outputImage] + 246
              8   Foundation                          0x00007fff87340488 -[NSObject(NSKeyValueCoding) valueForKey:] + 420
              9   QuartzCore                          0x00007fff87dd9e5c -[CIFilter valueForKey:] + 39
              10  App Store                           0x0000000100025d76 0x0 + 4295122294
              11  App Store                           0x000000010001d610 0x0 + 4295087632
              12  App Store                           0x000000010001da65 0x0 + 4295088741
              13  AppKit                              0x00007fff82d62c49 -[NSView _drawRect:clip:] + 3390
              14  AppKit                              0x00007fff82d618bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
              15  AppKit                              0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              16  AppKit                              0x00007fff82d86bea -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
              17  AppKit                              0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              18  AppKit                              0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              19  AppKit                              0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              20  AppKit                              0x00007fff82d5ff8e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
              21  AppKit                              0x00007fff82d5fab0 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
              22  AppKit                              0x00007fff82d5c362 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
              23  AppKit                              0x00007fff82cd5b9a -[NSView displayIfNeeded] + 969
              24  AppKit                              0x00007fff82c8771a -[NSWindow _setFrameCommon:display:stashSize:] + 1895
              25  AppKit                              0x00007fff82c9dadc -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
              26  AppKit                              0x00007fff82c9d77a -[NSWindow orderWindow:relativeTo:] + 94
              27  AppKit                              0x00007fff82c69770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
              28  AppKit                              0x00007fff82c6788d loadNib + 226
              29  AppKit                              0x00007fff82c66f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
              30  AppKit                              0x00007fff82c66bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
              31  AppKit                              0x00007fff82c64153 NSApplicationMain + 279
              32  App Store                           0x0000000100001a1c 0x0 + 4294973980
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    0   libSystem.B.dylib                       0x00007fff88ec95d6 __kill + 10
    1   libSystem.B.dylib                       0x00007fff88f69cd6 abort + 83
    2   libstdc++.6.dylib                       0x00007fff801f45d2 __tcf_0 + 0
    3   libobjc.A.dylib                         0x00007fff862f7d29 _objc_terminate + 100
    4   libstdc++.6.dylib                       0x00007fff801f2ae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                       0x00007fff801f2b16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                       0x00007fff801f2bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                         0x00007fff862f4192 object_getIvar + 0
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    9   com.apple.AppKit                        0x00007fff82c879dc -[NSWindow _setFrameCommon:display:stashSize:] + 2601
    10  com.apple.AppKit                        0x00007fff82c9dadc -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    11  com.apple.AppKit                        0x00007fff82c9d77a -[NSWindow orderWindow:relativeTo:] + 94
    12  com.apple.AppKit                        0x00007fff82c69770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    13  com.apple.AppKit                        0x00007fff82c6788d loadNib + 226
    14  com.apple.AppKit                        0x00007fff82c66f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    15  com.apple.AppKit                        0x00007fff82c66bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    16  com.apple.AppKit                        0x00007fff82c64153 NSApplicationMain + 279
    17  com.apple.appstore                      0x0000000100001a1c 0x100000000 + 6684
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff88e9412a kevent + 10
    1   libSystem.B.dylib                       0x00007fff88e95ffd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff88e95cd4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff88e957fe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff88e95128 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff88e94fc5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff88e94f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff88e9535c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff88e94fc5 start_wqthread + 13
    Thread 3:
    0   libSystem.B.dylib                       0x00007fff88e94f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff88e9535c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff88e94fc5 start_wqthread + 13
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      rax: 0x0000000000000000  rbx: 0x00007fff711552d8  rcx: 0x00007fff5fbff378  rdx: 0x0000000000000000
      rdi: 0x0000000000000349  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff390  rsp: 0x00007fff5fbff378
       r8: 0x00007fff71158a40   r9: 0x0000000000000063  r10: 0x00007fff88ec5616  r11: 0x0000000000000202
      r12: 0x00007fff84742b09  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000001
      rip: 0x00007fff88ec95d6  rfl: 0x0000000000000202  cr2: 0x00007fff70055fd0
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           0x100000000 -        0x100044fff  com.apple.appstore 1.0.1 (63) <0AC57744-4504-88C0-AAF1-C3A10BAAA06E> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018bfff  com.apple.CommerceKit 1.0 (60.2) <A0754534-B2DE-605F-0CEE-3036DE52AE7D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
        0x7fff801a8000 -     0x7fff80225fef  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
        0x7fff8026f000 -     0x7fff80eeafef  com.apple.WebCore 6533.21 (6533.21.1) <A7433C61-B507-BDB0-9CA8-1A3A2A699B2F> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
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        0x7fff80f06000 -     0x7fff80f1cfef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff80f1d000 -     0x7fff80f6cfef  libTIFF.dylib ??? (???) <F0F7F0B7-7253-F88F-9E2D-FA3770143758> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff80f6d000 -     0x7fff812a1fff  com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff81359000 -     0x7fff81423ff7  com.apple.installframework 595 (595.1) <4803A535-192D-FB89-1A9F-CD1611E61910> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
        0x7fff81424000 -     0x7fff81465ff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff815bd000 -     0x7fff815f9fe7  libcurl.4.dylib 6.1.0 (compatibility 6.0.0) <1E041185-131C-C237-C250-38BE933A269A> /usr/lib/libcurl.4.dylib
        0x7fff81630000 -     0x7fff81820fef  com.apple.JavaScriptCore 6533.20 (6533.20.20) <5626170D-00AE-33B1-03FF-256E9794150D> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
        0x7fff81845000 -     0x7fff818c4fe7  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <1CF0AE2D-0E85-D41B-EC2D-8CFD298AB5A0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff818c5000 -     0x7fff8199dfe7  com.apple.DiscRecording 5.0.8 (5080.4.1) <41A9AC05-7247-599C-7CED-89BACB63CDB6> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
        0x7fff8199e000 -     0x7fff819d8fff  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C7153747-50E3-32DA-426F-CC4C505D1D6C> /usr/lib/libssl.0.9.8.dylib
        0x7fff819d9000 -     0x7fff81aabfe7  com.apple.CFNetwork 454.11.12 (454.11.12) <B1C9008A-4A5D-609D-5D10-C93DAD6FFB4C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
        0x7fff81aac000 -     0x7fff81abbfff  libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
        0x7fff81abc000 -     0x7fff81acdff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
        0x7fff81ace000 -     0x7fff822d8fe7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
        0x7fff8233a000 -     0x7fff82346fff  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
        0x7fff82347000 -     0x7fff8242dfef  com.apple.DesktopServices 1.5.10 (1.5.10) <B7E00D85-F971-D85B-0217-482E15E9E924> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff8242e000 -     0x7fff8243bfe7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <45B5B514-7CEB-38A9-F34A-1D96F010EC42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
        0x7fff8243c000 -     0x7fff824f1fe7  com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff824fa000 -     0x7fff82522fff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff82523000 -     0x7fff82583fe7  com.apple.framework.IOKit 2.0 (???) <D107CB8A-5182-3AC4-35D0-07068A695C05> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff826ef000 -     0x7fff829edfff  com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff82c62000 -     0x7fff83658fff  com.apple.AppKit 6.6.7 (1038.35) <9F4DF818-9DB9-98DA-490C-EF29EA757A97> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff83659000 -     0x7fff8368cfff  libTrueTypeScaler.dylib ??? (???) <6EFBF3B7-E4D5-E6AE-5A7D-22F37E288737> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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