Error message, unable to download App Store purchase
Made some purchases on the App Store, all downloaded successfully, but I'm unable to download SnapHeal from MacPhun; I got the message, "There was an error in the iTunes Store. Please try again later."
I tried downloading several times, went to Community Support, closest thread was headed, iTunes Store: "An unknown error occurred (-9808)" My error message did not include a reference number, but I followed instructions about setting the correct date & time and adjusting certificate settings, then restarting. I also repaired disc permissions, zapped the PRAM and restarted my iMac.
I'm still unable to download the purchase.
Thanks Eric, I'll work on the troubleshooting and contact link right now, below your message three other links look very promising:
Error Message 403
Error message when buying new apps
Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"
Similar Messages
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It always take 2-3 attempts to download an app from App Store. In first 2-3 attempts i got message "Unable to download app".
After retrying it for 2-3 more attempts app download successfully. What could be the reason for this?Hi Rajin24,
Welcome to the Support Communities!
The article below offers some troubleshooting steps for connections to the iTunes Store. I would also suggest signing out of your iTunes Store account, restarting the iPhone, and signing back in as a general first step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
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Process: App Store [841]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.1 (63)
Build Info: Firenze-630000~1
Code Type: X86-64 (Native)
Parent Process: launchd [115]
Date/Time: 2011-05-07 17:03:00.804 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 145504 sec
Crashes Since Last Report: 49
Per-App Interval Since Last Report: 46 sec
Per-App Crashes Since Last Report: 49
Anonymous UUID: E3951867-2697-467B-A295-1ECB29108EF1
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'CIKernelNilArgument', reason: 'CISourceInCompositing: sourceIn: nil value for argument #1 (dst)'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff846bd7b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff862f40f3 objc_exception_throw + 45
2 CoreFoundation 0x00007fff846bd5d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff846bd564 +[NSException raise:format:] + 148
4 QuartzCore 0x00007fff87dddd17 -[CIKernel apply:to:params:] + 232
5 QuartzCore 0x00007fff87dddb40 -[CIKernel apply:to:options:] + 343
6 QuartzCore 0x00007fff87ddd9e7 -[CIFilter apply:] + 214
7 QuartzCore 0x00007fff87de03bb -[CISourceInCompositing outputImage] + 246
8 Foundation 0x00007fff87340488 -[NSObject(NSKeyValueCoding) valueForKey:] + 420
9 QuartzCore 0x00007fff87dd9e5c -[CIFilter valueForKey:] + 39
10 App Store 0x0000000100025d76 0x0 + 4295122294
11 App Store 0x000000010001d610 0x0 + 4295087632
12 App Store 0x000000010001da65 0x0 + 4295088741
13 AppKit 0x00007fff82d62c49 -[NSView _drawRect:clip:] + 3390
14 AppKit 0x00007fff82d618bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
15 AppKit 0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
16 AppKit 0x00007fff82d86bea -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
17 AppKit 0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff82d61c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
20 AppKit 0x00007fff82d5ff8e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
21 AppKit 0x00007fff82d5fab0 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
22 AppKit 0x00007fff82d5c362 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
23 AppKit 0x00007fff82cd5b9a -[NSView displayIfNeeded] + 969
24 AppKit 0x00007fff82c8771a -[NSWindow _setFrameCommon:display:stashSize:] + 1895
25 AppKit 0x00007fff82c9dadc -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
26 AppKit 0x00007fff82c9d77a -[NSWindow orderWindow:relativeTo:] + 94
27 AppKit 0x00007fff82c69770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
28 AppKit 0x00007fff82c6788d loadNib + 226
29 AppKit 0x00007fff82c66f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
30 AppKit 0x00007fff82c66bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
31 AppKit 0x00007fff82c64153 NSApplicationMain + 279
32 App Store 0x0000000100001a1c 0x0 + 4294973980
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff88ec95d6 __kill + 10
1 libSystem.B.dylib 0x00007fff88f69cd6 abort + 83
2 libstdc++.6.dylib 0x00007fff801f45d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff862f7d29 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff801f2ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff801f2b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff801f2bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff862f4192 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff84715969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff82c879dc -[NSWindow _setFrameCommon:display:stashSize:] + 2601
10 com.apple.AppKit 0x00007fff82c9dadc -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
11 com.apple.AppKit 0x00007fff82c9d77a -[NSWindow orderWindow:relativeTo:] + 94
12 com.apple.AppKit 0x00007fff82c69770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
13 com.apple.AppKit 0x00007fff82c6788d loadNib + 226
14 com.apple.AppKit 0x00007fff82c66f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
15 com.apple.AppKit 0x00007fff82c66bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
16 com.apple.AppKit 0x00007fff82c64153 NSApplicationMain + 279
17 com.apple.appstore 0x0000000100001a1c 0x100000000 + 6684
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff88e9412a kevent + 10
1 libSystem.B.dylib 0x00007fff88e95ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff88e95cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff88e957fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff88e95128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff88e94fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff88e94f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff88e9535c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88e94fc5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff88e94f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff88e9535c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88e94fc5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff711552d8 rcx: 0x00007fff5fbff378 rdx: 0x0000000000000000
rdi: 0x0000000000000349 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff390 rsp: 0x00007fff5fbff378
r8: 0x00007fff71158a40 r9: 0x0000000000000063 r10: 0x00007fff88ec5616 r11: 0x0000000000000202
r12: 0x00007fff84742b09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00007fff88ec95d6 rfl: 0x0000000000000202 cr2: 0x00007fff70055fd0
Binary Images:
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0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-40V6A0, 465.76 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: USB Audio CODEC, 0x08bb (Texas Instruments Japan), 0x2900, 0xfd140000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa130000
USB Device: deskjet 3500, 0x03f0 (Hewlett Packard), 0x7304, 0xfa131000
USB Device: IEEE-1284 Controller, 0x067b (Prolific Technology, Inc.), 0x2305, 0xfa134000
USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x0131, 0xfa132000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
FireWire Device: OEM ATA Device 00, G-TECH, Up to 800 Mb/sec -
Unable to download apps after purchase-in-app
I've been trying to download apps but its unable after i purchased lives in "two dots" app. Then i couldnt able to download any apps because appstore sent me the error message abt the billing. Eventhough i tried and tried to use the same billing method and address (like the last time i used) but it was decliend though my bank account still have balance. Then i try to use another account to download still cannot and it pop up with unable to download app at thiis time message again!
Further more, i found support help and answered in Apple website not work for me. And it ve been nearly a month since this problem happens. thanks its ip5s.You're either going to have to enter another payment method or contact Apple Support to get this resolved.
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Downloading App store purchased Mountain Lion installer onto Mac with preinstalled OS X
I need to reinstall Mountain Lion on my Mac Book Pro. I purchased ML on the app store but need to create a bootable USB key. The only Mac I have available to do this is my girlfriend's new MacBook Air. This has a preinstalled version of Mountain Lion on it already. I know that I cannot re-use her preinstalled version of ML on my MBP but I would like to use her notebook to download the installer from my app store account. When I try to do this, however, I get an error message saying that Mountain Lion is not compatible with her computer. There appears to be no way to access a legitimately purchased app store version of ML on a computer where another version is pre-installed. Could this really be the case? All troubleshooting searches come up with people trying to illegally re-use the preinstalled OS on another computer---this is not what I am trying to do! Again, I want to access my paid in full app store purchase on a preinstalled device in order to put it back on my MBP. Help!
The Mid 2013 MacBook Air comes with a special 10.8.4 version, that makes impossible the process to download the common 10.8.4 from the App Store. You won't have this problem when Apple releases OS X 10.8.5.
You can't download 10.8.4 from the MacBook Air if you are going to install it in the MacBook Pro. You have to connect it to Internet and reinstall OS X using OS X Recovery > http://support.apple.com/kb/HT4718 -
Attempting to download purchased songs and keep getting the error message "unable to download"
Just purchased an album from iTunes, the album is in the download tab but ill start downloading the track then stop. I then get a pop up saying "unable to download" "retry or done"
I have retried many times. But same issue
HelpHave you looked here?
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I think the app store application has been deleted from my phone . I can access I tunes store but I wish to purchase games. The icon from my home page has been removed by mistake
Check: Settings - General - Restrictions - Installing Apps = ???
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Re-download app store purchase. Installed button is all that's there.
Hi,
I just purchased OS X Lion using the App Store. The download failed after some time and now I'm stuck without the download and no way to download it again. I visited the 'Purchased' page on the App Store but that does NOT have a link to force download the app again. All i see is an 'installed' button next to the OS X Lion icon and it doesn't do anything.
Thanks,
SeetaI see this is an old thread but nonetheless I'll post here to report I'm having the same problem as reported by gweiss on 11 Oct 2011.
The Option key has absolutely no effect.
I've done a clean install of Mountain Lion on my server and am trying to download the current copy of Server that I purchased a few months ago. The App Store reports "Installed" but Serve is NOT installed. Fortunately I had saved a copy of my original downloaded Server app so I'm not totally unable to proceed.
All the web pages that report using the Option key to force redownload purchases are not helpful. -
While downloading add-ons error message - unable to download . want ad blocker urgently
while installing add-ons error message appears
" theree was an error downloading ...."
This happened will all addons i tried within 2-3 seconds of clicking on installCheck to see if installations are allowed in Firefox
*Go to <code>about:config</code> like you were going to a website
*Press the button saying you'll be careful
*Search for <code>xpinstall.enabled</code>
*The value of <code>xpinstall.enabled</code> should bet set to TRUE. If it's FALSE, right click it and select Reset.
What exact error is it giving you?<br>
Try these fixes from this article
*https://support.mozilla.org/en-US/kb/unable-install-add-ons-or-extensions -
How do I overcome error message "Unable to Download Error getting license.license serverproblem.e-go
I am trying to download a book to my new Kobo touch and keep getting this error message. Google have said that it is a problem with ADE.
How do I proceed as Adobe Help redirected me to this forum. Help!If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
ADE will be deauthorized now.
Now Authorize ADE again.
Windows:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again. -
HT3951 Error message trying to download icloud songs purchased
I'm trying to download my icloud purchased songs to a laptop but I am getting an error message that I do not have enough access privileges for this action. Does anyone know what this means?
Thanks.Hello tracyg88
It sounds like you are having permission issues with the location of your iTunes folder. The article below will assist with getting it set right for you.
Trouble adding music to iTunes library or importing audio CD
http://support.apple.com/kb/ts1387
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Error 6 unable to download apps
Hi, I'm having problems installing the apps that i need to my pc
.It's giving me an error message: "installation completed though some optional components failed to install correctly"
Can someone please help me solve this?
Thank youCode 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
-
ITunes Update Error Message - Unable to Download
Tonight I've tried to update my iTunes to the latest version, and I receive an error message saying that "I don't have an authorized signature." I called Apple Support and for $150 I could pay to have them tell me how to fix it. I'm a young teacher paying back student loans so I don't just have $150 sitting around to spend on getting this resolved. I have not been able to sync my iPad or my iPhone for months because of not having this new update. During the last software update on my iPhone, I lost 700 some songs from my music. Can anyone help me? If I get this update working, will I get all my music back I lost?
I suspect you have a corrupted download of the installer. Clear your browser's cache and try again.
See the Further Information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required. Review the rest of the tip if you have problems with the install.
tt2
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