Error message "unable to get printer status"

I am connecting an HP6700 with a macbook pro running 10.8 wirelessly.  Wireless printing has been working fine for months until it recently stopped.  I have reconnected to wireless network on both printer and computer, restarted both machines, both say they are connected to the wireless network.  However when I try to print it starts to print and then I get an error message that says "unable to get printer status"  I don't know what else to do.  Help!

Hi lizse,
Welcome to the HP forums!
Sorry to hear you've been having trouble printing wirelessly between your Mac running 10.8 and your Officejet 6700 printer but I will certainly do my best to help out
To start, I know you've power cycled the printer and the Mac but I'm wondering if maybe your router had an update. I'd like you to turn off the printer and Mac, once they power down pull the power cord on your router for 30 seconds. Once the router is back up (the lights have returned to normal) turn the Mac and then the printer back on. Once they settle, please try to print again.
If that doesn't resolve the issue please try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of disk permissions. Once those complete, reboot the Mac and re-add the printer before trying to print again.
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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