Error Message upon adding media Adobe Premiere Elements 12

. The program opens and I'm able to add media to a new project. Once I move the clip to the timeline I get the error message "Adobe Premiere 12 Has Stopped Working". I check the update on the video driver and it is current. This problem happen after I have been using the program successfully to two hours.

mattrayl
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update?
If not, please do so.
You wrote
Once I move the clip to the timeline I get the error message
What are the properties of the clip that you mention? If you added the clip to the project first, does the problem occur?
The above are the initial questions that come to mind.
Looking at this further....
Since you wrote
This problem happen after I have been using the program successfully to two hours.
Let us start with how much content (including source media, effects, titles, and transitions) you have on the Timeline at this 2 hour mark when the program stops working? Is there a consistent pattern of what you are doing in the program when this happens? Are you multitasking and running Premiere Elements?
Can you reopen this project? And, if so, how long can you work with it before the program shuts down again?
What is your project preset and the properties of your source media for the project?
Does the problem exist with all your projects or just this one?
We will be watching for answers to these preliminary questions and then we will plan our troubleshooting strategy according to your details.
Thanks.
ATR

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Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!

JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

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Sorry, a serious error has occured that requires Adobe Premiere elements to shut down. We wil attempt to save your current project. This error occures when Im adding a .mov movie.

Hello everybody
I have a new laptop and when I want to add a .mov movie to Adobe premiere elements, this error occures. Im trying to solve this problem now for days but I dont know how to continue. Im working with Windows XP, Version 2002, T2250, 0.99 RAM and an old Premiere elements 2004 version.
On my old computer I was able to add this same .mov movies, but not on the new one.
I also tried to convert this .mov movies, but the quality was to bad...
Does anybody know this problem? Im appreciating every little advice and help.
Thanks a lot
Sabine

Sabine
Sorry for all the delays getting your thread moving forward. I suspect that it got lost in the daily thread traffic and Adobe's major updating of the forums.
Do your issues still exist. If they are the same as when you posted on May 8th, then
1. When you used HandBrake for the converslion of your .mov file, did you leave the Container = Mp4. And under Video Tab, did you set the Videc Codec = H.264 (x264)? All you needed to do at that point was dot the Constant for the frame rate and designate a frame rate and select the Start button and wait for the Queue Finished message in the progress bar at the bottom left of the HandBrake workspace.
2. What model iPhone is the video coming from? Your iPhone is probably giving you HD video (probably 1080p). So increasing the computer's installed RAM from 2.00 to 4 GB would be expected to help the overall workflow. Only if you have a 64 bit computer operating system, 8 GB installed would be even better. The 4 GB installed RAM is the maximum supported by a 32 bit computer operating system.
3. Specially for
The movie is stopping and jumping.
When you are playing back the Timeline content, are you looking at the "rendered Timeline"? Is there an red line over the content during that playback? If so, press the Enter key and wait for the render process to complete. This rendering process gives you the best possible preview of what you are seeing. The red line could be due to your editing the content, or it could be due to an incorrect selection of project settings. If you supply information about your video properties, we can suggest the best possible project settings. I do not recall seeing that you mentioned what version of Premiere Elements that you are using 1, 2, 3, 4 or other?
Please review the above and then let me know what supplemental information and/or clarification would help.
Thank you.
ATR

Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements 9 to shut down" on a fresh install on a brand new hard drive

Just installed and when I try to create a TEST file, that's the message I get.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Error message with trial version adobe premier elements

I just downloaded trial version of adobe premier elements 12....
First use, when I try to open on first screen a new file option, the following message appear..." driver uncompatible, please check and update it..."
I never had before message like this on any other software, and after checking, all drivers seems to be updated and OK...
The version downloaded is for 64 bits, so compatible with my computer...
Please advise
Thanks
JL

jltheillier
I am assuming that your Premiere Elements 12 tryout is running on Windows 7 or 8 64 bit computer.
As per SG FAQ, please first verify that your video card driver is up to date according to the web site of the manufacturer of the video card.
But, I would ask you and SG to beware of his directions to the BadDrivers.txt file for Premiere Elements 12 on Windows 7 and 8 64 bit.
Deleting that file has saved many whose video card driver was up to date and the error message persisted. But, he has not updated that FAQ for the Premiere Elements 12 location for that BadDrivers.txt file.
Now about the location...for versions earlier than 12, the location was (demo'd for 11)
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11 Folder was the BadDrivers.txt file that you deleted.
But for version 12, it seems to be
Local Disc C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file you delete. It is there as a single file among some folders (in my case, all the other versions of Premiere Elements that I have installed on this same Windows 7 64 bit computer)..
Please let us know the outcome.
Thanks.
ATR

Premiere Elements 7, Sorry, a serious error has occurred that requires Adobe Premiere Elements to..

Hi, my software just recently started giving me the folowing error and it does not work (start):
Sorry, a serious error has occured that requires Adone Premiere Elements to shut down. We will attempt to save your current project.
I had tried everything, even uninstalling and reinstalling the program and still it does not work. Does anybody have this issue?
Do you know how to fix it?

I found the root casue of the problem. I just turn OFF the McAfee antivirun software and the Premiere Elements 7 works now.
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Hi there,
Every time I try and add a video to premiere pro I get an error message "There was an error decompressing audio or video." I made the video in After effects and it plays just fine but I wanted to add sound to it in premiere pro. The file is mpeg movie, I can get more info if needed, just let me know. I am not very experienced at all in adobe but i'm learning so if someone could please help, that'd be awesome? P.S i'm using a MAC

You're welcome.
I've never visited Paris but it is on my list.
I don't believe the 10.4.4 Update had anything to do with this. I also have a .Mac account and I didn't experience any problems sending with any of my accounts and different SMTP servers after installing the Update.
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My solution to "Sorry, a serious error has occurred that required Adobe Premiere Elements to shut.."

After spending a week trying to solve this error on my Windows 7 32 bit PC, and finding forums frustrating as there seen to be so may causes for this problem, I wish to add a post with the solution that worked for me.
Following a PRE 9/graphics driver crash, PRE 9 would no longer start a new project or open any existing project. My week's efforts have been based around uninstalling/reinstalling PRE 9, graphics card drivers, rolling back to old restore points, updating my OS, and all ths solutions at http://kb2.adobe.com/cps/406/kb406747.html and http://kb2.adobe.com/cps/515/cpsid_51552.html, I finally encountered a tech support person who recommended that I try creating a new catalog.
So following the instructions at http://forums.adobe.com/message/3419305?tstart=0 I deleted and recreated my catalog's and WOW, a 30 second solution fixed the problem.
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Hope this helps someone else.
I could go to India to hug this Tech!

MaggieKat,
Welcome to the forum.
First, glad that Linda in T/S was helpful, and then thank you for posting what worked for you. With those Adobe KB Article links, and your detailed report, I will add this to the Tips & Tricks Article on Crashes & Hangs, in hope that it will help others.
Good luck, and thank you for posting,
Hunt

Elements 7.0, Windows 8 - Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project." Re-install on new computer because my old one died.

Sorry, I put everything in the question.
I had it working on my old computer. The old computer died, so I bought a new quad core (just so I could run elements). Now nothing works. Please help.

Thanks John for replying so quickly.
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
I have an NVIDIA GEFORCE 740M card. The driver says 9.18.13.3165. Just tried to update it, and says it's current?
Have you gone to the vendor web site to check for a newer driver?
There is another driver, but numbered 335.23 which looks nothing like the driver number I have. It's also 276 MB, dated 2014.3.10
Then I got afraid about what it would do to the computer, and tried to figure out how to set a restore point in windows 8, and couldn't figure it out.
Couldn't download QT for some reason. It goes to the thank you page, and never downloaded it?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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Error Message upon adding media Adobe Premiere Elements 12

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