Error message upon sign in stating "File Not Found (404)"?

I get this error when I sign in and I can't convert PDF.  What do I do?

Hi again wjm129,
This issue is typically browser-related, so it's odd that clearing the cache and using a different browser didn't resolve the issue. What happens when you try to use ExportPDF from within Adobe Reader?
If that doesn't work, either, please get back to me about the specifics of your system, and we'll take it from there:
Operating system
Browser/version
Firewall/proxy settings (are you on a networked computer?)
Results of trying from within Adobe Reader
I look forward to hearing back from you, so we can crack this mystery.
Best,
Sara

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