Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

Similar Messages

  • TS1368 I can't connect to iStores through iTunes on my Windows Xp machine. Everything is updated and I am getting message: We could not complete you iTunes Store request. An unknown error occurred (-1202). Any suggestions??

    I can't connect to iStores through iTunes on my Windows Xp machine. Everything is updated and I am getting message: We could not complete you iTunes Store request. An unknown error occurred (-1202). Any suggestions??

    I have the same problem PLUS I get the "Genius is temporarily unable to show you related music..." whenever I select a song. This occurs even when I log in as Administrator. Updating to 8.0.1 did not fix either problem.
    I can access the iTunes Store and download music. Genius had no problems uploading my iTunes Library info, and it can create playlists for selected songs. I believe this rules out communications and authorization problems. I have a G4 Mac Mini, a G5 PowerPC, and an Intel iMac with the same problem, so it's unlikely to be a Mac hardware issue. A firewall problem was unlikely (since I can access the iTunes Store), but I tested this with the firewall off. Both problems still remained. Updating Genius, turning Genius off and then on again, reinstalling iTunes 8, updating to 10.5.5, etc. did not work.
    The only unusual factor is that I have HughesNet satellite 'broadband.' I cannot see how that would matter, but perhaps the individual song iTunes Store and Genius features don't get along with something in my HughesNet 'modem.' Any ideas from other users?

  • We could not complete you iTunes Store request. An unknown error occurred (42110)

    We could not complete you iTunes Store request. An unknown error occurred (42110)
    There was error in the iTunes Store. Please try again later.

    "Error 3001,"  "-42110," or "5103"
    This alert is related to iTunes Store movie rentals and authorization issues. Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge. If your iTunes is up to date, remove the SC Info folder.
    From: iTunes: Advanced iTunes Store troubleshooting

  • We could not complete you iTunes store request. an unknown error occurred

    we could not complete you iTunes store request. an unknown error occurred (2001)
    so i just bought an ipod touch 8GB today... and i wanted to download some free apps from the itunes store but whenever i type in my apple id and PW it comes up with that message. how do i fix it so i can D/l appss.
    helpp someone pleaase

    I've been getting the exact same issue for a while now -- at least a couple of days. I continue to understand even more why folks shy away from The Big Mac, aka Apple Computer. All show, no substance...
    sbuxman

  • Every time I try to connect to the iTunes Store I get this error message   "iTunes could connect to the iTunes Store. The host is down. Make sure your network connection is active and try again."  2011 2.3 GHz i5 Mac Mini 8GB ram OS 10.7.2 iTunes ver 10.5

    Every time I try to connect to the iTunes Store I get this error message
    "iTunes could connect to the iTunes Store. The host is down.
    Make sure your network connection is active and try again."
    2011 2.3 GHz i5 Mac Mini
    8GB ram
    OS 10.7.2
    iTunes ver 10.5.1
    My internet connection is fine.
    Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
    Help Please!

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • "We could not complete you iTunes store request.  An unknown error..."

    "We could not complete you iTunes store request. An unknown error ocurred (-50). There was an error in the iTunes store. Please try again later."
    I have a macbook that has two users, me and my daughter. Whenever my daughter tries to open the iTunes store on "her" desk-top she gets the above error. Whenever I open iTunes store on "my" desk-top it opens just fine. Any thoughts? Thanks very much.

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • HT201413 I am getting a  ERROR message thats states "We could not complete you iTunes Store request. An unknown error occured (-1202). There was an error in the iTunes Store. Please try again later." Can you please help me, I can't log in or do anything.

    I cannot log into iTunes. It wont let me do anything at all. I keep getting the error message that's above. PLEASE ADVISE =)

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HT4539 I keep receiving this error when trying to open the itunes store (We could not complete uour iTunes store request, an unknownerror occured (0x80092013).

    cant complete your itunes request unknown error occurred (0x80092013)

    cant complete your itunes request unknown error occurred (0x80092013)

  • How to get rid of the error message we could not complete your iTunes store request?

    How to get rid of the error message we could not complete your iTunes store request?
    having this problem when trying to authorise an newly downloaded app in iTunes

    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
    Do not change your settings.
    Edit

  • TS1717 Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

    Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • Error Message: "We could not complete your itunes store request. The itunes Store is temporarily unavailable

    I have a Dell Inspiron with operating system Windows 7, I cannot access itunes store.
    Error Message: "We could not complete your itunes store request. The itunes Store is temporarily unavailable"
    Have been getting this for over a month now.  I can access the store from all my apple devices but not our main computer the laptop?

    Hello suefromid
    Start your troubleshooting with the article below to get the iTunes Store working again.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    -Norm G.

  • I bought a Mac Book Pro retina display, Serial Number  C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

    I bought a Mac Book Pro retina display, Serial Number  C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
    Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
    Sincerely
    Asrat Kahsay
    N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
    <Edited by Host>

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    The OS X Mt Lion up-to-date program;
    http://www.apple.com/osx/uptodate/

  • HT4414 When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."  I can purchase other apps, why not Mountain Lion?

    When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."
    I can purchase other apps, why not Mountain Lion.   I get the same message on my wife's IMAC.

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Hope it helps.

  • When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

    When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

    Mama --
    Which Mac??????
    iMac, MacBook Pro, Mini,, what?
    Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
    Click that, and then "More Info". and then "More Info" again.
    What does it say?  Here's what mine says:

  • HT201364 Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"

    Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"

    i have the same problem too, you didnt find the answer yet???

  • HT201364 I have a 2013 iMac, with OS X version 10.8.5.  Have been trying to download OS X Mavericks without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc".  Please help; TQ

    I have a 2013 iMac, with OS X version 10.8.5.  Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc".  Please help; TQ

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Maybe you are looking for