Error message when attempting to download software or restore

receiving error message "the connection could not be established when trying to download latest software"
Also cannot restore device. Followed all instructions on support website and still not working. Help !!!!!

This has solved loads of people who have this issue and have used an alternate DNS setting.  Below are instructions for both iPhone OTA and on you Mac
If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
You can use OpenDNS
208.67.222.222
208.67.220.220
or
You can Google Public DNS if you want
8.8.8.8
8.8.4.4
I have actually repointed my routers DNS so all my devices now point to OpenDNS servers

Similar Messages

  • Why do I get an error message when attempting to download music into a project in Ellements 13?

    Why do I get an error message when attempting to download music into a project in Ellements 13?

    cornman30
    What computer operating system?
    And, where is the music coming from, iTunes? If so, that is a known problem with Premiere Elements (just about any version).
    The answer has been to convert the iTunes music to the wav version in iTunes.
    The following is the iTunes' document how to.
    iTunes: How to convert a song to a different file format - Apple Support
    Any questions, please do not hesitate to ask.
    If other than above, please supply more details to help us help you.
    Thank you.
    ATR

  • TS3212 I have removed my pop-up blocker completely and still receive the following error message when attempting to download iTunes:  "The file was blocked because it does not have a valid digital signature that verifies its publisher".....any ideas?

    have removed my pop-up blocker completely and still receive the following error message when attempting to download iTunes:  "The file was blocked because it does not have a valid digital signature that verifies its publisher".....any ideas?

    That suggests that the installer is getting damaged during the download.
    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • Error message when attempting to download applications from the Cloud?

    Anyone else receive an error message stating the download appears corrupt when attempting to download an application from their Cloud membership?

    Hi there,
         Install the latest update of Adobe Application Manager from the below link:
    http://www.adobe.com/applicationmanagerpatch/
    Regards,
    Jairaj

  • Getting error message when attempting to download the beatles box set itunes lp

    I am getting an error message when downloading the beatles box set/iTunes lp.  States the file isn't there.  please advise.    

    Hi,
       First of all, you have to identify the scheduler server in case you have a multiserver installation.(Server Managr->Options->Server options). Then you have to follow the steps:
    1. Go on Scheduler server, open Control Panel->Scheduled Tasks and delete all the jobs starting with DM_<appset>*
    2. Run the query into the appset sql db:
        delete from tblSchedule
    You can run the steps by application as well(if you have problem only for a specific application):
    1. delete all jobs starting with DM_<appset>_<application>*
    2. delete from tblSchedule where App='<application>'
    Best regards,
    Mihaela

  • I get the following error message when attempting to download a TV show

    I get the following message when I attempt to download my last TV show purchase. "There was an unknown error downloading your purchased music. An unknown error accurred (0xFFFE7958)." I have succesfully downloaded videos before but am unable to download this one. I have iTunes v6.0.2.23 and have already tried re-installing iTunes and Quicktime.

    There are several threads about the 0xFFFE7958 error. So far there is no answer for the problem. I have contacted iTunes support twice about the problem and other than "we will get back to you..." I have received no support. The best part is that they charged me for this. How about a refund or something?

  • Key not valid error message when trying to download software

    i cant download software for my envy 5532 keep getting error message ( key not valid for use in specified state ). 
    This question was solved.
    View Solution.

    This problem is related to Microsoft Update KB2918614
    The fix is to remove this update.
    How to remove a Windows Update in Vista
    If the fix works I recommend that you 'hide' it so that it doesn't get reinstalled automatically.
    Instructions below:
    If you don't want Windows to install an update, you need to hide it.
    Open Windows Update by clicking the Start button . In the search box, type Update, and then, in the list of results, click Windows Update.
    In the left pane, click Check for updates.
    When Windows finds updates for your computer, do one of the following:
    Click the link that tells you important updates are available if you have important updates to hide.
    Click the link that tells you optional updates are available if you have optional updates to hide.
    Right-click the update you don't want to install, and then click Hide update. The next time you check for updates, the update won't be automatically selected or installed.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    If you found my answer helpful please say thanks by clicking on the Thumb's Up icon. Thanks!

  • Error message when attempting to download Photoshop CC?

    I have attempted to download Photoshop CC and get an error - Installation completed though some optional components failed to install correctly (6) - RETRY. I have done this several times with no success.  Lightroom downloaded fine. Any thoughts.

    Errors "Exit Code: 6," "Exit Code: 7"
    Mylenium

  • Error message when attempting to download library ebooks

    I have encountered a problem downloading ebooks recently. I get an error message
    E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.
    I am able to open the books and read them on my PC but can't download them and move them into my Nook.

    Hi there,
         Install the latest update of Adobe Application Manager from the below link:
    http://www.adobe.com/applicationmanagerpatch/
    Regards,
    Jairaj

  • Help Please!!! I get the following error message when attempting to download files.

    I get this message each time I try to download a file. my system tells me that Adobe Reader is up to date. What should I do?
    Please wait...
    If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
    You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.
    For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.
    Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other

    Hello Graffiti,
    I am not using a Mac I am using a Laptop with Window 7 OS, I have also tried to download from my PC which has Windows 7 OS I get the same message from both. I am however using Chrome browser, could that be the issue? 
    Ms. Norma D. Maddox

  • Lastest Itunes version loaded - Receive the following error message when trying to download a music CD: "Error occurred while converting the file (title of CD) A file was specified instead of a folder."

    OS X Mavericks with latest itunes version loaded. 
    Receive the following error message when attempting to download a music CD: " Error occurred while converting the file (name of music CD). A file was speceifed instead of a folder."

    The best discussion of resolving the issues is found in the user tip: https://discussions.apple.com/docs/DOC-6562

  • TS3694 Error message when attempting to back up iPod to iTunes, no number given. No previous back ups as a new user, current iTunes software and iPod iOS.

    Error message when attempting to back up iPod to iTunes, no number given. No previous back ups as a new user, current iTunes software and iPod iOS.

    The issue you are experiencing is with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step. 

  • I keep getting an error message when trying to download the new security software IOS 7.0.6?

    I keep getting an error message when trying to download the new security software IOS 7.0.6?

    what error message?

  • I get an error message when trying to install software update 4.2.8 "problem downloading, network connection timed out. Check network connections.

    I get an error message when trying to install software update 4.2.8
    "problem downloading, network connection timed out. Check network connections."
    Anyone one else had this problem?

    Brian-KK Sabah wrote:
    I too get the same message but I the software had downloaded 100% but about half way through "processing file" the error message (.3259) Check network connections. How do I fix this?
    See Here for your Error Message -3259
    http://support.apple.com/kb/ts2799

  • HT201210 Having trouble restoring my ipod touch 4 gen. When i click restore i get an error message saying that " problem downloading software for the "ipod owner's ipod"

    When i try to restore my ipod i recieve an error message saying that "problem downloading softwar  for the ipod owner's ipod. error (-23) Please help i need to restore because my daughter somehow set a passcode lock on it and didnt know it and does not know passcode.

    There was a problem downloading the software for the iPhone (or another iOS device)
    See the steps below for error codes 3000-3999.
    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

Maybe you are looking for