Error message when attempting to open iTunes
Hi everyone,
I had an outdated version of iTunes installed and I tried to update it for the newest version, but I had lots of problems regarding disk space so I installed the earlier version again to try and reverse what I'd done. Now, all my music is still there (and my library) but when I attempt to open iTunes I get an error message that says 'Choose Library...' and no matter what I do, I can't open iTunes.
Has anyone had this problem before? I'm on Windows XP.
Thanks,
li0n4
You could try a repair, rather than a reinstall.
Start > Control Panel > Add/Remove Programs
Find itunes in the list and press change, then repair.
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Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
Error message when attempting to install itunes 0x80070BC9
Error message when attempting install of itunes 0x80070BC9
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG
Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H. -
have removed my pop-up blocker completely and still receive the following error message when attempting to download iTunes: "The file was blocked because it does not have a valid digital signature that verifies its publisher".....any ideas?
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
Receive "Access Denied" error message when attempting to install iTunes
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Try the following user tip:
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I am getting a runtime error message when attempting to install iTunes.
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Why do I get an error message when trying to open Itunes??????
I have installed I tunes on to my computer about ten separate times now and every time I try to open it I get a message that says.
" The folder "iTunes" could not be found or created,and is required. The default location for this folder is inside the "My Music" folder."
Can anyone help me out????" The folder "iTunes" could not be found or created,and is required. The default location for this folder is inside the "My Music" folder."
the best place to start with that one is with the following document:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
but if you run into the complication where My Music doesn't appear as an option in TweakUI, perhaps try the alternate procedure from the following Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem -
pls help
Hello koolaide77,
The article linked below provides some useful troubleshooting steps and information that can help resolve this error.
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866
Cheers,
Allen -
I'm getting an error message when trying to open itunes on my desk top
I'm getting a Run time error when trying to open itunes on my desktop
Hello, Sherry.
Thank you for visiting Apple Support Communities.
Here are the steps I would recommend going through as they should resolve the issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
Hello
When I am opening itunes (11.4) I have this message:
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
When I am opening it with an other account on the same computer it is OK.
I tried to delete all the files in my library --> NOK
Using disk utility I repaired the disk permission (permission de disque in french) --> NOK
Please help.step 2
Process:
iTunes [336]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Version:
11.4 (11.4)
Build Info:
iTunes-1140011004000018~1
Code Type:
X86 (Native)
Parent Process: launchd [214]
Date/Time:
2014-09-14 09:34:09.900 +0200
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: iTunes main Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib
0x9273bc5a __kill + 10
1 libSystem.B.dylib
0x9273bc4c kill$UNIX2003 + 32
2 libSystem.B.dylib
0x927ce5a5 raise + 26
3 libSystem.B.dylib
0x927e46e4 abort + 93
4 libSystem.B.dylib
0x926e1575 free + 129
5 ...ple.CoreServices.CarbonCore 0x93e6c01d DisposePtr + 37
6 com.apple.DesktopVideoOut
0x178eb6cb DVOClose + 161
7 ...ple.CoreServices.CarbonCore 0x93eb6dcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
8 com.apple.DesktopVideoOut
0x178eb2e4 DVOComponentDispatch + 98
9 ...ple.CoreServices.CarbonCore 0x93eaf51f CallComponentDispatch + 29
10 ...ple.CoreServices.CarbonCore 0x93eaf8a8 CallComponentClose + 43
11 ...ple.CoreServices.CarbonCore 0x93eaf7d1 CloseComponentInternal(ComponentInstanceRecord*) + 101
12 ...ple.CoreServices.CarbonCore 0x93eaf752 CloseComponent + 46
13 ...ple.CoreServices.CarbonCore 0x93ead814 OpenAComponent + 493
14 ...ple.CoreServices.CarbonCore 0x93eb3149 OpenComponent + 24
15 ...ple.CoreServices.CarbonCore 0x93eaf5cc CallComponent + 171
16 ...ple.CoreServices.CarbonCore 0x93eaf51f CallComponentDispatch + 29
17 ...ple.CoreServices.CarbonCore 0x93f3de15 CallComponentVersion + 37
18 ...ple.CoreServices.CarbonCore 0x93ede440 getComponentVersion(RegisteredComponent*) + 213
19 ...ple.CoreServices.CarbonCore 0x93ea7ede DestroyOlder(RegisteredComponent*, long) + 126
20 ...ple.CoreServices.CarbonCore 0x93ea79bc RegisterComponentResourcePtr + 709
21 ...ple.CoreServices.CarbonCore 0x93ea6fa1 registerSystemComponents + 244
22 ...ple.CoreServices.CarbonCore 0x93ea6dd1 FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 86
23 ...ple.CoreServices.CarbonCore 0x93ea6d64 FindNextComponent + 61
24 com.apple.QuickTime
0x95e7defd EnterMovies_priv + 411
25 com.apple.QuickTime
0x95e7da3a EnterMovies + 16
26 com.apple.iTunes
0x00c304c3 0x1000 + 12776643
27 com.apple.iTunes
0x007472f6 0x1000 + 7627510
28 com.apple.iTunes
0x00743f9f 0x1000 + 7614367
29 com.apple.iTunes
0x007463ab 0x1000 + 7623595
30 com.apple.iTunes
0x0074634c 0x1000 + 7623500
31 com.apple.Foundation
0x90c9ddb3 _nsnote_callback + 176
32 com.apple.CoreFoundation
0x9a916763 __CFXNotificationPost + 947
33 com.apple.CoreFoundation
0x9a91616a _CFXNotificationPostNotification + 186
34 com.apple.Foundation
0x90c92c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
35 com.apple.Foundation
0x90ca005d -[NSNotificationCenter postNotificationName:object:] + 56
36 com.apple.AppKit
0x99f66511 -[NSApplication finishLaunching] + 493
37 com.apple.AppKit
0x99f65f0d -[NSApplication run] + 79
38 com.apple.iTunes
0x00934834 0x1000 + 9648180
39 com.apple.iTunes
0x002eee29 0x1000 + 3071529
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib
0x92701382 kevent + 10
1 libSystem.B.dylib
0x92701a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib
0x92700f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib
0x92700cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib
0x92700781 _pthread_wqthread + 390
5 libSystem.B.dylib
0x927005c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib
0x92700412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x927009a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x927005c6 start_wqthread + 30
Thread 3:
0 com.apple.CoreFP
0x15858fc0 X46O5IeS + 6500448
1 com.apple.CoreFP
0x15ae4fe6 fdjkDSAFjklaf2s + 1258054
2 com.apple.CoreFP
0x15255560 X46O5IeS + 194048
3 com.apple.CoreFP
0x159b33f7 fdjkDSAFjklaf2s + 5719
4 com.apple.CoreFP
0x15cd599a WIn9UJ86JKdV4dM + 106
5 com.apple.iTunes
0x00f27d04 0x1000 + 15887620
6 com.apple.iTunes
0x00f1a718 0x1000 + 15832856
7 com.apple.iTunes
0x00f20970 0x1000 + 15858032
8 com.apple.iTunes
0x00f0a379 0x1000 + 15766393
9 com.apple.iTunes
0x00f52b5c 0x1000 + 16063324
10 com.apple.iTunes
0x00400298 0x1000 + 4190872
11 com.apple.iTunes
0x000058ad 0x1000 + 18605
12 libSystem.B.dylib
0x92708259 _pthread_start + 345
13 libSystem.B.dylib
0x927080de thread_start + 34
Thread 4: CFRunLoopThread
0 libSystem.B.dylib
0x926daafa mach_msg_trap + 10
1 libSystem.B.dylib
0x926db267 mach_msg + 68
2 com.apple.CoreFoundation
0x9a8f82df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation
0x9a8f73c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation
0x9a8fd304 CFRunLoopRun + 84
5 com.apple.iTunes
0x000121e2 0x1000 + 70114
6 com.apple.iTunes
0x000058ad 0x1000 + 18605
7 libSystem.B.dylib
0x92708259 _pthread_start + 345
8 libSystem.B.dylib
0x927080de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x927e4693 ecx: 0xbfffef0c edx: 0x9273bc5a
edi: 0x02b3d000 esi: 0x00000002 ebp: 0xbfffef28 esp: 0xbfffef0c
ss: 0x0000001f efl: 0x00000282 eip: 0x9273bc5a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x927ce58b
Binary Images:
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0x19f3000 - 0x1a73ff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <1D752EE8-1B5B-3CED-B4C7-9DB030D93139> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
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0x1ef0000 - 0x1ef5ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
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0x27a2000 - 0x2ae2feb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
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0x90afd000 - 0x90b3aff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
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0x90f37000 - 0x90f68ff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x90f97000 - 0x90fdaff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x90ff5000 - 0x9111efe7 com.apple.WebKit 6534.59 (6534.59.10) <73348DE8-9C7D-3BD9-8E9D-86E5BE67B1D1> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9111f000 - 0x9124cffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
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Error Message when attempting to open Premiere Pro in creative cloud
I am signed into creative cloud and my payment for this month's Premiere subscription was just processed, but I continue to get an error message when looking for the Premiere icon in my "Apps" tab in creative cloud. Any ideas why I can't access the program?
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I received this error message when attempting to open my iTunes: apple application support not found
I'm not sure if my iTunes won't open because my apple software might have been deleted from my computer during a clean out. How do I reestablish my apple software without losing all my iTunes music? Apple's error message is telling me that I have to uninstall iTunes and then re install it, but I'm pretty sure I'll lose everything if I do this. Suggestions?????
Hello RunnerGirl98,
If you reinstall iTunes using this article, your songs will not be deleted. The Media in iTunes is stored in the iTunes folder, which is normally found in your Music folder and is not attached, or part of the iTunes application.
It will be either one of these 2 articles depending on the OS version you have installed:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
I would also verify where your iTunes library is stored using this information:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Regards,
Sterling -
Error message when trying to open iTunes files.
I just began having the problem of an error message appearing...
... if I double-click on an iTunes audio file mp3, m4a, etc. or even drag the file directly on to the iTunes application icon.
I did a rebuild of LaunchServices and rebooted but the message still will appear unless the file is opened from an iTunes playlist.
Yet the file plays in iTunes... but the error message is still there and has to be dismissed.
Whereas if I open the same file(s) via the playlist... I get no error message and the file(s) play fine.
Also if I drag the files on to QuickTime 10.0 they play fine without displaying an error message.
Though the error message indicates it's a link problem... from the above... I don't see how it can possibly be since even dragging an audio file directly on to the iTunes application icon still results in the error message appearing.
I only discovered this today when downloading Piezo and I attempted to open the m4a files it saved. So I then tried to open other iTunes files in Finder windows rather than the iTunes playlist window and had the error message appear again.
I don't want to have to add every audio file to an iTunes playlist in order to open it without the error message so can someone please suggest a fix?
Thanks for any suggestions.
Ron
27" iMac, OSX 10.6.7, iTunes 10.5.2Well I solved my problem.
What still doesn't make sense though is that dragging iTune audio files directly on to the iTunes application icon gave me the error message... which is why I originally discounted it as being a potential link problem. If I had been able to get files to open normally (i.e. without an error message) I would have known it was a simple link problem. Strange.
Anyway... relinking my folder of audio files did the trick.
If you don't already know how here are the steps...
iTunes > Preferences > Advanced > click on the "Change" button and browse to the folder that contains all of your iTunes audio files... that's it. -
Please Help - Error message when trying to open itunes
Hi
Can someone help pls? I was in the middle of upgrading my version of itunes and my computer crashed. Now when I try to open itunes I get an error message as follows: 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience'.
I don't know what to do! I am worried I have lost all of my music!?hiya!
'Quick time failed to initialize. Error # - 2095. Please make sure QuickTime is properly installed on this computer'.
okay, let's try a careful standalone QT reinstall:
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b
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