Error message when clicking "Update" in the server options on ServerManager

Question

Hello,
I have a strange error message when I want to modify the server options through the Server manager component (BPC for MS 7.0 SP5).
Here is the error message :
"Cannot update server options.
Err: Cannot connect to the web server registry. Make sure the [Remote Registry]service on the Web server has been started.
To check the [Remote Registry] service, go to Start/Settings/Control Panel/Administrative Tools/Services."
I checked the service mentionned in the message, nothing to be signaled : the service is running, I tried to restart it and test again but the error message still remains.
In fact, as we are in a BPC Server loadbalancer environment (2 BPC servers), we enter (try to enter), the virtual host name of the NLB in the fields (External Server Name, Application Server Name etc...), and we noticed that if we enter the physical Server names in the fields, the Update works fine !!!
As soon as we try to fill the NLB virtual name -> error message with the update.
As workaround, we updated the server information directly in the tblserverinfo sql table. Once done, the NLB with BPC works perfectly.
Do you have an idea about this error message ?
Thank you very much in advance.
Kind regards,
Lionel

Answer 1

Hi,
  External server name is used only in case you have users who access the BPC outside LAN. In this case the external server name should contain the virtual name which is visible for those users.
   Scheduler server is the server used to schedule the BPC jobs (windows jobs are created into Windows scheduled tasks).This parameter should be the name of one application server(not NLB)
   Regarding Server Manager, it is true that it is increasing the number at the end of parameter and saving all the values. This was created by design. Normally the last value saved is used(the bigger number),
Hope this can help you,
Mihaela