Error Message when connecting to FIOS Internet

When I go to Network Connections and try to connect to FIOS Internet, I get a box to enter User ID and Password.
Per the instruction from Verizon Tech Support, for the User ID, I enter the ESSID from my Actiontec M1424-WR, Rev C, modem
For the password, I enter the WEP KEY.
Tried this ten times and nothing ever happens except the "Error 678 message-- The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number."
The Verizon Tech could not solve the problem and wnated me to have Microsoft solve it. I paid Verizon for FIOS Internet service so I not about to call MS.
Any ideas??
Thx

Today, I spoke with another tech lady at Verizon who solved the problem. I had the cable in WAN and should have been LAN. Also, Internet Options
had two entries in the connections box. When using the ethernet cable, the system automatically goes to FIOS broadband. No password is needed.
Thanks for responding though.
Dennis

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