Error message when download

I've tried to download Edge Animate from https://creative.adobe.com/#apps a few times, but receive the following error message:  "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."  I've uninstalled Edge Preview, am in Windows 7, and pay monthly for a Cloud membership. Thank you!

Hi Swimmingdog,
I recommend that you first try updating the Adobe Application Manager (AAM), which is the underlying software used to download/install Creative Cloud apps.
You can find this update here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Let us know if that doesn't help, or if you have any questions.

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