Error message when encrypting a document

I'm attempting to encrypt a document using Adobe Acrobat with a digital ID.  When I go to choose the recipient’s certificate, I receive the following error "The following recipients could not be added to the recipient list: Unexpected error while looking for an encryption certificate".  Anyone else experienced this issue and how did you fix it?

Hi Jessica,
My guess is the certificate file is using a digest algorithm (I know, techno-babble) that Acrobat doesn't understand, but that's just a guess. If I could get you to send me the file you are trying to select then I could take a look and see what's really going on. The thing is, the Adobe e-mail server won't let a .cer file thought, so, if it's a.cer file could you rename it use the .p7b extension, and if it's already a .p7b file then all you need to do is send it as an e-mail attachment to [email protected]
Thanks,
Steve

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