Error message when exiting RobohelpHTML

When I close RoboHelp, I receive a message stating ""Adobe
Robohelp 7 has encountered a problem and needs to close. We are
sorry for the inconvenience." I don't need to have a project open
to receive the error, and get it on every project I work on. I've
even tried creating a new project without any luck. I've been
running RH7 for months now, but recently upgraded to Office 2007. I
don't think this is the problem though because a co-worker gets the
same error message and she hasn't upgraded Office yet. This problem
just started happening out of the blue to both of us.

The fact that this has happened to two of you at the same
time and it is not project related suggests it is to do with your
setup.
Looking at RH first, is it the case that your projects are
all local (or under source control)?
If yes, then you need to speak to your IT people. My first
thoughts are that they have done something with the virus checking
program or firewall. It could also be they have made some profile
changes or permissions changes. The latter should not be an issue
with RH7 but if they have reduced your permissions, it could be
worth reinstating local admin permissions to see what happens.
Like you, I don't think the Office upgrade is the issue. With
previous versions of RH, if you upgraded Word, you did have to
uninstall RH and reinstall it. First that is no longer true and
second, as you point out, that has not happened to your colleague
and she has the problem too. Also, upgrading Word gave an error
message, not a crash like this.
Let us know how you get on.

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    .\pipe\AIR_4952_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Adobe" -desktopShortcut -programMenu file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
    Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    Unpackaging file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp to C:\Users\Vette\AppData\Local\Temp\fla3260.tmp
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    Unpackaging/validation complete
    No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp
    Native installation package creation succeeded
    Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
    Installing msi at C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
    Application Installer end with exit code 0
    Elevated install completed
    Launching subprocess with commandline C:\Program Files (x86)\Adobe\Adobe Help\Adobe Help.exe
    Application Installer end with exit code 0
    Date: Thu, 12 Apr 2012 17:10:46 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Air error message when using  PSE 10
        Re: Adobe Air error message when using  PSE 10
        created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.  If you could also respond with the specific error message you receive it would be appreciated.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4331328#4331328
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4331328#4331328. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Air Error Message when opening Photoshop

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    Hi, can anyone help me with this error message.
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         com.retek.platform.exception.RetekUnknownSystemException: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: java.lang.reflect.InvocationTargetException
    exception id: 1304356963275 [method=com.retek.rpm.app.core.service.RequestBrokerAppService.resolveRequests, params=com.retek.platform.service.ClientContextjava.util.LinkedHashSet]
         at com.retek.platform.service.EjbServiceLocator$ServiceToEjbAdaptor.invoke(EjbServiceLocator.java:381)
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         at sun.reflect.GeneratedMethodAccessor77.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:282)
         at com.retek.platform.service.ServiceAccessor.callRemoteMethod(ServiceAccessor.java:300)
         ... 28 more
    Caused by: java.rmi.RemoteException: EJB Exception: ; nested exception is:
         com.retek.platform.exception.RetekUnknownSystemException: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: java.lang.reflect.InvocationTargetException
    exception id: 1304356963275 [method=com.retek.rpm.app.core.service.RequestBrokerAppService.resolveRequests, params=com.retek.platform.service.ClientContextjava.util.LinkedHashSet]
         at weblogic.rjvm.ResponseImpl.unmarshalReturn(ResponseImpl.java:234)
         at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:348)
         at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:259)
         at com.retek.rpm.app.core.service.RPMCommandExecutionService_7g9s0b_EOImpl_1033_WLStub.executeCommand(Unknown Source)
         at sun.reflect.GeneratedMethodAccessor78.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at com.retek.platform.util.ForwardingProxy.invoke(ForwardingProxy.java:252)
         at com.retek.platform.util.ForwardingProxy.invoke(ForwardingProxy.java:194)
         at com.retek.platform.service.EjbServiceLocator$ServiceToEjbAdaptor.invoke(EjbServiceLocator.java:378)
         ... 34 more
    Caused by: com.retek.platform.exception.RetekUnknownSystemException: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: java.lang.reflect.InvocationTargetException
    exception id: 1304356963275 [method=com.retek.rpm.app.core.service.RequestBrokerAppService.resolveRequests, params=com.retek.platform.service.ClientContextjava.util.LinkedHashSet]
         at com.retek.rpm.domain.core.service.RPMSessionBeanCommand.execute(RPMSessionBeanCommand.java:94)
         at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb.executeCommand(RPMCommandExecutionServiceEjb.java:114)
         at com.retek.rpm.app.core.service.RPMCommandExecutionService_7g9s0b_EOImpl.executeCommand(RPMCommandExecutionService_7g9s0b_EOImpl.java:128)
         at com.retek.rpm.app.core.service.RPMCommandExecutionService_7g9s0b_EOImpl_WLSkel.invoke(Unknown Source)
         at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
         at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
         at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
         at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
         at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
         at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
    Caused by: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: java.lang.reflect.InvocationTargetException
    exception id: 1304356963275 [method=com.retek.rpm.app.core.service.RequestBrokerAppService.resolveRequests, params=com.retek.platform.service.ClientContextjava.util.LinkedHashSet]
         at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb$1.doExecute(RPMCommandExecutionServiceEjb.java:100)
         at com.retek.rpm.domain.core.service.RPMSessionBeanCommand.execute(RPMSessionBeanCommand.java:78)
         ... 12 more
    Caused by: com.retek.platform.exception.RetekUnknownSystemException: java.lang.reflect.InvocationTargetException
    exception id: 1304356963275
         at com.retek.rpm.app.core.service.RequestBrokerAppServiceImpl.resolveRequests(RequestBrokerAppServiceImpl.java:93)
         at sun.reflect.GeneratedMethodAccessor495.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:282)
         at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb$1.doExecute(RPMCommandExecutionServiceEjb.java:94)
         ... 13 more
    Caused by: java.lang.reflect.InvocationTargetException
         at sun.reflect.GeneratedMethodAccessor556.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:282)
         at com.retek.rpm.app.core.service.RequestBrokerAppServiceImpl.resolveRequests(RequestBrokerAppServiceImpl.java:79)
         ... 18 more
    Caused by: com.retek.platform.persistence.PersistenceException: Hibernate Error
    exception id: 1304356963275
         at com.retek.rpm.domain.core.persistence.PersistenceManagerImpl.find(PersistenceManagerImpl.java:91)
         at com.retek.rpm.domain.core.service.BusinessObjectServiceImpl.find(BusinessObjectServiceImpl.java:49)
         at com.retek.rpm.app.admin.service.SystemOptionsAppServiceImpl.getSystemDefaultsVO(SystemOptionsAppServiceImpl.java:28)
         ... 23 more
    Caused by: net.sf.hibernate.UnresolvableObjectException: No row with the given identifier exists: com.retek.platform.bo.StringObjectId@43, of class: com.retek.rpm.domain.core.bo.DiffTypeImpl
         at net.sf.hibernate.UnresolvableObjectException.throwIfNull(UnresolvableObjectException.java:38)
         at net.sf.hibernate.impl.SessionImpl.internalLoad(SessionImpl.java:1964)
         at net.sf.hibernate.type.ManyToOneType.resolveIdentifier(ManyToOneType.java:69)
         at net.sf.hibernate.type.EntityType.resolveIdentifier(EntityType.java:208)
         at net.sf.hibernate.impl.SessionImpl.initializeEntity(SessionImpl.java:2219)
         at net.sf.hibernate.loader.Loader.initializeEntitiesAndCollections(Loader.java:319)
         at net.sf.hibernate.loader.Loader.doQuery(Loader.java:309)
         at net.sf.hibernate.loader.Loader.doQueryAndInitializeNonLazyCollections(Loader.java:138)
         at net.sf.hibernate.loader.Loader.doList(Loader.java:1063)
         at net.sf.hibernate.loader.Loader.list(Loader.java:1048)
         at net.sf.hibernate.loader.CriteriaLoader.list(CriteriaLoader.java:118)
         at net.sf.hibernate.impl.SessionImpl.find(SessionImpl.java:3660)
         at net.sf.hibernate.impl.CriteriaImpl.list(CriteriaImpl.java:238)
         at com.retek.rpm.domain.core.persistence.PersistenceManagerImpl.find(PersistenceManagerImpl.java:86)
         ... 25 more
    Thanks
    saima
    Edited by: 856041 on May 2, 2011 10:41 AM

    This is the output i get when i change the getMessage with printStackTrace.
    String getMessage() replaced with printStackTrace:
    G:\studies\Chapter11\MakeDB.java:33: 'void' type not allowed here
                   System.out.println("Could not drop primary key on UserStocks table: "
    ^
    G:\studies\Chapter11\MakeDB.java:43: 'void' type not allowed here
                   System.out.println("Could not drop UserStocks table: "
    ^
    G:\studies\Chapter11\MakeDB.java:54: 'void' type not allowed here
                   System.out.println("Could not drop Users table: "
    ^
    G:\studies\Chapter11\MakeDB.java:64: 'void' type not allowed here
                   System.out.println("Could not drop Stocks table: "
    ^
    G:\studies\Chapter11\MakeDB.java:83: 'void' type not allowed here
                   System.out.println("Exception creating Stocks table: "
    ^
    G:\studies\Chapter11\MakeDB.java:102: 'void' type not allowed here
                   System.out.println("Exception creating Users table: "
    ^
    G:\studies\Chapter11\MakeDB.java:119: 'void' type not allowed here
                   System.out.println("Exception creating UserStocks table: "
    ^
    G:\studies\Chapter11\MakeDB.java:133: 'void' type not allowed here
                   System.out.println("Exception creating UserStocks index: "
    ^
    G:\studies\Chapter11\MakeDB.java:159: 'void' type not allowed here
                   System.out.println("Exception inserting user: "
    ^
    9 errors
    Tool completed with exit code 1

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