Error message when I open itunes what can I do?

Question

Everytime I try to download itunes, quicktime kept getting corrupted or everytime I opened it a message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" would pop up and then it would never open. I really want to change the music that's on my ipod. What shall I do? Ive tried deleting everything and starting again but some of it won't delete so I dont know what to do. I think it is someting to do with quicktime it just stopped working a couple of years ago and i can't fix it. when I click on quicktime the same message comes up for itunes the code looks somthing like this "EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.55.90.70
P3 : 49010a8b P4 : QuickTimePlayer.exe P5 : 7.55.90.70 P6 : 49010a8b
P7 : 0000130d P8 : c0000409 P9 : 00000000". Can anyone help?
Message was edited by: Rosie.M

Answer 1

soadfan78
You need to answer the questions in my first post.
It is important to remove incompatible programs if you have them.
When you get that fatal error uninstalling quicktime, it is best to remove all the iTunes related programs and do an installer clean up on any that do not uninstall.
Here is a method:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.