Error message when I try to pay my bill

I have been trying to pay my bill online for five days. Every time I hit submit, I get the error message:
We are currently experiencing difficulties with this payment application. Please try again later or use an alternative method of payment. We apologize for this inconvenience.
And I go round and round trying to find some way to ask for help with this. I can't find any way to contact Verizon. I click on the link that's supposed to show me where to mail the bill and the pop-up window just says "Verizon" with no address. I called to make a payment by phone and there's a fee. I don't think I should have to pay a fee to pay my bill because the site has a bug.
Someone please help!
Thank you.

Hi TheJudge2014,
Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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