Error message when installing new OS 10.3.1

hi
I have tried to install the new OS update on my z10 and I get a error message at 15% of the installation process through blackberry link. I have tried to reistall several time and I get the same error every time..I have also tried to install it through a WIFI connection. through the Wifi connection it goes through the installation process without a error but when it restarts it still hasnt installed the new OS update, it still has the old version installed.
Solved!
Go to Solution.

OK, so it sounds like you have only tried the OTA method so far. As such, please now try the LINK method. If that fails, then try an AutoLoader. Be sure you have a good backup before you start, as well as full manual documentation of everything (just in case you can't restore from the backup).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hilary
In a message dated 1/29/2013 6:27:35 P.M. Central Standard Time,
[email protected] writes:
Re: General Error Message When Installing Flash Player on Mac
created by Chris Campbell (http://forums.adobe.com/people/chris.campbell)
in Installing Flash Player - View the full discussion
(http://forums.adobe.com/message/5032761#5032761)

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Re: Error message when installing Flash Player : List of actions not
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INFO[E] 2009-06-08 11:17:05.265
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FSL-02077 File system export (share) saploc does not exist.
INFO[E] 2009-06-08 11:17:08.187
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INFO[E] 2009-06-08 11:17:10.531
FSL-01027 Account user="hk-is-000818\smdadm" does not exist.
INFO[E] 2009-06-08 11:17:12.859
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INFO[E] 2009-06-08 11:17:15.156
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Node C:\WINDOWS\system32 already exists.
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INFO 2009-06-08 11:17:33.203
Nothing to do. User privileges are an empty string.
INFO 2009-06-08 11:17:33.250
Nothing to do. User privileges are an empty string.
INFO 2009-06-08 11:17:33.281
Nothing to do. User privileges are an empty string.
INFO 2009-06-08 11:17:33.328
Nothing to do. User privileges are an empty string.
INFO 2009-06-08 11:17:33.375
Nothing to do. User privileges are an empty string.
INFO 2009-06-08 11:17:33.421
Nothing to do. User privileges are an empty string.
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hi Subhash
tkx it work
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