Error message when installing software on my HP Laserjet 1536dnf MFP

Question

I am trying to install the software on my HP computer for my HP laserjet. I have tried manually and using the assistant.The software getsto 87% installed then gives a fatal error occurred preventing product use.  Click cancel tp cancel install. none of the previous boards that I saw here helped. This is what I see in the windows event viewer Timestamp: 7/13/2015 11:33:14 PMMessage: HandlingInstanceID: 80fc8818-4762-4764-870e-9417391a879dAn exception of type 'System.ServiceModel.CommunicationObjectFaultedException' occurred and was caught.-------------------------------------------------------------------------------------------------------07/13/2015 19:33:14Type : System.ServiceModel.CommunicationObjectFaultedException, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089Message : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.Source : mscorlibHelp link :Data : System.Collections.ListDictionaryInternalTargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)Stack Trace :Server stack trace:at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]:at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)at HP.InstallManager.CSI.IDIFxServiceMarshaller.DIFxServiceDriverPackageUninstall(String infName)at HP.InstallManager.CSI.DIFxServiceClient.DIFxDriverPackageUninstall(String infName)at HP.PDUObjects.CSI.DifxHandler.DriverPackageUninstall(List`1 infFileNames)at HP.PDUObjects.CSI.DriverPDUEngine.DriverPackageUninstall()Additional Info:MachineName : CNN1TimeStamp : 7/13/2015 11:33:14 PMFullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=4.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35AppDomainName : hpbcsiInstaller.exeThreadIdentity :WindowsIdentity : CNN1\JohnandPatriciaCategory: ErrorPriority: 10EventId: 100Severity: ErrorTitle:Enterprise Library Exception HandlingMachine: CNN1Application Domain: hpbcsiInstaller.exeProcess Id: 7136Process Name: C:\Users\JohnandPatricia\AppData\Local\Temp\7zS7F63\Installer\hpbcsiInstaller.exeWin32 Thread Id: 6660Thread Name: ThreadedCleanupExtended Properties:  Can anyonr help?thanksJohn  

Answer 1

Hi , I would be happy to help you install your Laserjet 1536dnf. Since you are seeing a fatal error message during the install process, I suggest using the following document as it will direct you to the necessary troubleshooting steps to work towards a solution: HP Printers - A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows. Please let me know if this resolves the issue, and/or if you require further assistance.