Error message when performing backup

When running server backup on windows 2008 R2 get the following error message.
event id 5634 unable to create vss snapshot the directory is invalid
Can anyone offer a solution? Have had the kit verified and tested by Dell and trolled the forums and knowledge sites but not much luck.
Thanks

Hi,
It seems that you install Backup Assist on your server. Please check if the issue is related to Backup Assist.
Event ID 5634
http://www.backupassist.com/phpBB3/viewtopic.php?f=9&t=6728
Unable to create VSS snapshot
http://kb.backupassist.com/articles.php?aid=3039
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Mandy
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