Error message when publishing to Word 2003 from Captivate v5.5

When trying to publish a project to Word 2003 that was created in Captivate v5.5, the author is getting the following message:
Publishing failed. Please ensure that MS Word is installed and that the document is not opened and repeat.
(Translated from German to English for this thread).
The author assures me they have Word 2003 installed, and the document is not open as it has not been created yet.
I tried it on my PC with v5.5 and Word 2003 and it worked OK for me.
Any ideas why it might not work for others ?
Noel

Hi Noel,
I assume you are not working on MAC, in case you are try (http://kb2.adobe.com/cps/902/cpsid_90224.html )
Can you do the following Test--
Launch MS word as an application in the background and then republish.
Open a New Dummy project and then try Publishing to  Word.
Try exporting your text captuions to Word format and see if that is working or not?
Thanks,
Anjaneai

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