Error message when receive a fillable form back from patient

Hello:
The image below is an error message we received when the patient emails us back the survey form we have emailed to them.
How do we fix so we can gather the data that was sent to us?

Could you please confirm if you are receiving .FDF file as an email attachment.
If this is the case then the above message is expected.
FDF file just contains the response data and it requires original PDF where it can merge the data to show the final output.
Steps to avoid this workflow:
1. Use the complete PDF format on submit button.
2. If you have the original PDF then save the FDF file separately and merge the data using following option:
     a. Open the original PDF in Acrobat.
     b. Go to Tools -> Form -> More Form Options -> Import Data
          and then locate the FDF file on your machine.

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Error message when receive a fillable form back from patient

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