Error Message When trying to convert

Our IT person reinstalled my adobe XI and now my tools and Sign commands are back where they are suppose to be, which was my original problem... I could not get to my tools to attempt to use my converter...., however for some reason... when I attempt to convert a file I get the below error. I have signed in with the correct username.  It was working On August 15th with this login and is working for another user.  Is there perhaps a setting I need to disable to allow me to convert files?

Hi acruce1009,
Please try to sign in to: https://new.acrobat.com/en_us.html
with your Adobe ID and check if you are able to login.
If yes then in Reader choose Edit > Preferences (Win)
Click 'Online Services' or 'Adobe Online Services' on the left-hand side
Sign out of your Adobe ID and sign back in and check.
Regards,
Rave

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