Error Message when trying to copy a picture and save it

Hi,
We have just recently started having this problem. When we are trying to copy and save any pictures or screens a pop-up comes up stating one of 2 things.  One is regarding something about the remote connection or we get 'access denied'... These are not protected things we are trying to copy, it is on everything we try to copy and save. 
Any ideas?
Thanks!

Satellite P205D-S8802 
Has Vista's Service Pack 2 been installed? If you don't know, run winver.exe to find out.
Seems like it might be a firewall issue or a service may not be started. Please follow these instructions carefully.
1. Note the exact computer-clock time of such an error.
2. Open Event Viewer (eventvwr.msc) and expand Windows Logs.
3. Inspect the Application and System logs for an Error event at that exact time.
4. Do not try to manually copy anything from there. Double-click such an entry and then click the Copy button to put the details on your clipboard.
5. Paste that information without editing into your reply here. We need only the part down to where it says..
   Event Xml: 
-Jerry

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