Error message when trying to download book from library

Question

When I try to download an ebook from the library, I receive this message, " Adobe cannot open (name of book) because it either is not a suppported file type or file has been damaged. I spoke to an Adobe tech and he said it was a problem from book supplier ( the library ) not Adobe. He suggested I try another library system. I did but I still received the same message. I have downloaded Digital Editions several times and deleted it and reinstalled it but to no avail? Any suggestions?

Answer 1

You're now putting some context around your issue, and that helps.
There's some information missing.  You haven't said what kind of Nook you
have: not all versions of the Nook work with Digital Editions (DE).  Also,
you haven't said whether you've ever been successful in transferring an
ebook to your Nook. I'll deal with these issues first.  Please don't feel
that I'm insulting your intelligence or anything with my commentary.  It
always helps to go over the basics - we all miss something now and then.
There are a couple of things I can suggest.  Certain older model Nooks work
with DE.  The newest models, however don't.  You can look up your Nook on
the list of supported devices
HERE<http://blogs.adobe.com/digitalpublishing/supported-devices>.
IF your Nook isn't on the list, DE won't be able to transfer ebooks to it.
Assuming your Nook is on the list, you have to register it with Barnes &
Noble.  When you do this, use your Adobe ID.  That makes the use of DE
simpler.
It sounds like you've been able to find a source for your ebooks that's not
B&N, and you've been able to hook up with them.  The difference between
OPEN and SAVE when downloading is what DE does with the ebook.  If you
choose OPEN, the ebook's opened in Reading mode on your computer.  If you
choose SAVE, DE puts the ebook into your Library - which is where you want
it to be most of the time.
Connecting the Nook should follow a process also.  When you connect the
Nook, make sure that your computer recognizes it and gives it a drive
letter.  You can check this also on the Nook's screen, where it should tell
you it's connected.
Once connected, then start DE.  If all is well, DE will display the name of
the Nook on the Bookshelf side of the Library view panel.  That's the left
hand side (usually in the middle of the page).  If it does, then you can
drag and drop titles from the Library onto the Nook.
When you're done with the transfer, you can close DE, but leave the Nook
connected until its screen tells you it has finished processing new
content.  When it has, you can use your computer's utility programs
(Windows Explorer, for example - NOT Internet Explorer) to eject the drive
letter, or, for a Windows computer, the icon on the extreme right hand side
of the START bar that says 'Safely Remove Hardware' when you hover your
cursor over it.
Once removed, you 'should' have the ebook on the Nook, and be able to open
it.
If you've done all this and it's worked, but you still get the messages,
then there is something wrong with the ebook file.  I've discovered the
hard way that some libraries are better than others.  In one case, the
technical gurus put the wrong format extension on an ebook, and we thought
it was an .epub, but it wasn't.  So, if you're still getting the message,
you probably need to contact the library and discuss the issue, as I said
before.
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