Error message when trying to make a purchase in iTunes store

I can connect to iTunes store fine, browse around etc but as soon as I try to do something eg make a purchase, download an app, log in etc I get an error message saying ;
"We could not complete your iTunes store request. An unknown error occurred (-9808).
There was an error in the iTunes store. Please try again later"
Been like this for days now, no change to PC setup so no idea what to do....
Any advice?

I too am having this problem and have had, for about a week now.
I've found that by logging off itunes (if I can), closing it down, and then restarting it, sometimes allows it to work for one transaction (say downloading an updated app). After that it's back to the same error.
Really annoying.

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