Error message when trying to purchase in itunes

Recently I tried purchasing from the I tunes store. Free applications go through just fine. Actual purchase however give me a message that tells me to contact I tunes support to complete my transaction. The support center however has no useful help what so ever. Does anyone have any help?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)"

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