Error message when trying to retrieving emails.

Hi,
For some time now, maybe a couple of months, every time I go to download email from my btinternet address I get the following error message:
Unable to send or receive messages for the Btinternet (xxxxxxxxxx) account.
Server Error: 0x800CCC90
Server Response: -ERR inactivity timeout
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 110
Secure(SSL): No
I am receiving my email, but usually end up with multiple copies. My email setup hasn't changed since I started using this laptop 18 months ago so I'm puzzled as to what is causing the problem.
Anyone else experiencing this problem?
Solved!
Go to Solution.

harrybeadlebaum wrote:
Yes I'm still with BT.
My Btinternet address has always behaved differently to my other email addresses. For example, I know that I can't use it with Mailwasher. If I do, again, I would end up getting multiple emails because of email staying permanantly on the server and not being downloaded properly. But this was all sorted out when I first joined BT and has nothing to do with the current problem.
The only thing I can think of is that the problem is now being caused by Norton Internet Security when is scans incoming emails. I've fiddled with the settings and time will tell if it sorts the problem.
Thanks for your reply Keith.
Hi.
Indeed turn off email scanning, including for sending emails. There is no real need to have that facility, and it can cause the issues you are seeing.
The reason for multiple emails, is due to the timeout when trying to receive them. The task doesn't finish completely at the fetch "stage", so the end signal is not sent back to the server - so it thniks that the emails have not actually been received - hence it will send them again.
As for Mailwasher - I use it wothout problem, so it sounds like NIS is causing an issue here too.
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