Error message when trying to sync music video

I just got my new 80 GB iPod to finally work (another story there) but when it started to sync, I got a message that said it couldn't copy the one music video I purchased off of iTunes onto the iPod because it can't play on the iPod. I have the iPod classic, 80 GB video iPod.
What's the problem?

Unfortunately, I don't think any of those solutions will work. The video won't play on my computer either, but I think that's because I don't have Quicken, or whatever is needed to watch videos from iTunes. Maybe that's what I need to do? Download the appropriate software to play the video on my computer?

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