Error message when trying to upload a pdf file to a form

A user was trying to upload a pdf file to a form I created (Contractor Vanpool Application Form). The parameters I set, was that it had to be a pdf form, less than 20MB and a single file. She met these parameters, but when she hit the submit button, she received this dialogue box message:  Warning: JavaScript Window - File Attachments are not supported in FormsCentral PDF forms.  Please contact the form author to send the file attachments another way. This dialogue box prevented her from even getting as far as selecting the file and uploading. Another user was succesfully able to upload a form, so I know this is working.  So I changed the parameters to allow multiple files in any format, and she still had a problem.
She states is using windows 95, Internet Explorer. Help, Michelle

In Form Central, when I add a field, I select the Add File Attachment icon (see screen shot below - it is the 10th icon from the left, the paperclip over a sheet):
Then it allows me to fill in the field, describing the file to upload, and the properties to the right defining the file size limit, type of file and other properties.  This is all done through formscentral, thus allowing a user in my form to upload a file that is attached to the form when submitted.

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