Error Message when updating iPod Touch

I keep getting an error message when trying to update my daughter's iPod Touch to version 4.2.X. I'm using Windows7. The error message says something like "An error occured while backing up this iPod (-35).
Does anybody know what is causing this error message and what I can do to ensure I can download the latest update?

Welcome to the discussions,
did you check your security software settings? http://support.apple.com/kb/TS3125
also try to use another USB cable/port.
More info on error messages here: http://support.apple.com/kb/TS1275

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